Director of Events & Incentives Strategy

Lennox International; Richardson (TX); On-site; USD 122,000 - 160,000; Full time

Benefits offered by this job

Tuition reimbursement

Medical, dental, and vision insurance

401(k) retirement plan

Job summary

Lennox International in Richardson, TX is seeking a Senior Manager, Events & Incentives to lead strategy, planning, execution, and measurement of Lennox-sponsored events, conferences, meetings, customer engagements, and corporate programs.

The role oversees a team of event professionals and partners with executive leadership to align events with business priorities, manage budgets, venues, vendor contracts, and post-event evaluation to drive customer impact and brand visibility.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 8+ years of experience in event management, conference planning, hospitality, marketing events, or a related field.
• 3+ years of people leadership or management experience.
• Proven experience leading large-scale corporate events with significant customer-facing impact.
• Demonstrated success managing event budgets, vendor relationships, and contract negotiations.
• Strong project management experience with the ability to manage multiple complex initiatives simultaneously.
• Excellent verbal, written, presentation, and interpersonal communication skills.
• Proficiency with Microsoft Office Suite and event management technologies.

Responsibilities

• Lead and develop a team of event management professionals responsible for planning and executing corporate events, conferences, customer meetings, and special programs.
• Establish department goals, performance standards, and development plans for team members.
• Foster a customer-focused, service-oriented culture that drives high-quality event experiences.
• Provide coaching, mentorship, and leadership to ensure team effectiveness and professional growth.
• Develop and execute comprehensive event strategies that support business objectives, customer engagement, and brand visibility.
• Partner with executive leadership to design impactful customer-facing and internal events.
• Oversee event planning from concept through execution, ensuring alignment with organizational priorities and customer expectations.
• Evaluate event performance and identify opportunities for continuous improvement.
• Direct the planning, coordination, and execution of conferences, meetings, trade shows, customer events, and corporate functions.
• Ensure all event logistics, timelines, deliverables, and operational requirements are effectively managed.
• Oversee venue selection, accommodations, catering, transportation, audiovisual requirements, and event amenities.
• Conduct site inspections to evaluate facilities and ensure event requirements and quality standards are met.
• Manage event budgets and ensure responsible allocation of resources while maximizing event impact.
• Partner with executive leadership, sales, marketing, communications, and business leaders to develop event objectives and strategies.
• Collaborate with internal stakeholders to ensure events effectively communicate business priorities and brand messaging.
• Engage customers, vendors, sponsors, speakers, and guests to ensure positive event experiences.
• Serve as the primary point of escalation for complex event-related issues and stakeholder concerns.
• Lead negotiations with hotels, conference centers, vendors, suppliers, and service providers.
• Develop and manage contracts to ensure favorable terms, service quality, and budget compliance.
• Establish and maintain relationships with key event partners and vendors.
• Monitor vendor performance and ensure all contractual obligations are fulfilled.
• Implement processes, tools, and best practices that drive consistency and efficiency across event programs.
• Develop metrics and reporting to measure event effectiveness, customer satisfaction, and return on investment.
• Identify opportunities to enhance attendee engagement and event experiences through innovative solutions.
• Ensure compliance with company policies, risk management standards, and event-related regulations.
• Maintain expert knowledge of industry trends, event technologies, and customer engagement strategies.

Skills

Project management

Leadership

Negotiation

Budget management

Communication skills

Stakeholder management

Vendor management

Education

Bachelor's degree or equivalent

Tools

Microsoft Office Suite

Event management technologies

Job description

Lennox International in Richardson, TX is seeking a Senior Manager, Events & Incentives to lead strategy, planning, execution, and measurement of Lennox-sponsored events, conferences, meetings, customer engagements, and corporate programs.

The role oversees a team of event professionals and partners with executive leadership to align events with business priorities, manage budgets, venues, vendor contracts, and post-event evaluation to drive customer impact and brand visibility.