Director of Enterprise Systems & IT Operations

Community College of Baltimore County; Catonsville (MD); On-site; USD 90,000 - 130,000; Full time

Job summary

Community College of Baltimore County seeks an experienced leader to oversee the Systems Engineering team and the day-to-day operation of the college’s server environments. A Bachelor’s degree is required, with five years of enterprise networking management experience and proficiency in Windows/Linux and VMware in a multi-location setting.

The role involves supervising staff, aligning projects with strategic objectives, implementing ITIL practices, and coordinating with campus users to ensure

Qualifications

• Bachelor's degree required.
• Five (5) years of experience managing an enterprise networking environment required.
• Experience with enterprise operating systems and hypervisors in an enterprise, multilocation environment required.
• Experience working with higher education computer services departments and project management certifications preferred.

Responsibilities

• Provide leadership for the analysis of the college’s server environment and/or associated projects.
• Implement and reinforce industry best practices amongst staff such as ITIL.
• Provide administration, configuration, deployment, and troubleshooting for servers, Windows and Linux operating systems and VMware virtual environments at multiple locations.
• Maintain project plans and task lists within the college’s workload management system TeamDynamix.
• Provide and promote professional development of staff, daily management and conduct performance appraisals.
• Planning and prioritizing staff assignment to achieve high operational and organizational performance and efficiencies.
• Monitor, assist and follow up Help Desk tickets relating to the college’s server environment.
• Oversee, coordinate, and maintain firmware and configuration of server hardware.
• Manageand evaluate the enterprise server environment, recommend future enhancements to reduce points of failure within the system and problem resolution timeframes.
• Enhancecustomer relationships by investigating user problems and needs; identify their source and determine possible solutions.

Skills

Leadership and staff supervision

VMware

Windows/Linux servers

ITIL knowledge

Project management

Education

Bachelor's degree

PM certifications preferred

Tools

Windows Server

Linux

VMware

TeamDynamix

Job description

Community College of Baltimore County seeks an experienced leader to oversee the Systems Engineering team and the day-to-day operation of the college’s server environments. A Bachelor’s degree is required, with five years of enterprise networking management experience and proficiency in Windows/Linux and VMware in a multi-location setting.

The role involves supervising staff, aligning projects with strategic objectives, implementing ITIL practices, and coordinating with campus users to ensure