Head of Enterprise Networking & IT Operations

Community College of Baltimore County; Catonsville (MD); Presencial; USD 95.000 - 130.000; Tempo integral

Benefícios oferecidos por esta vaga

Health insurance

Tuition assistance

Paid leave benefits

Resumo da vaga

Community College of Baltimore County seeks a Network Engineering leader to oversee planning, direction and evaluation of day-to-day operations across multiple campus environments.

The role requires a bachelor’s degree, 5+ years managing enterprise networks, and Cisco experience. As a senior administrator, you will supervise staff, align projects with CCBC’s mission, and coordinate with campus users to deliver robust IT services.

Qualificações

• Bachelor’s degree required; degree in networking technology or information technology management preferred.
• Five (5) years of experience managing an enterprise networking environment required.
• Experience with Cisco wired and wireless systems in an enterprise, multilocation environment required.
• Experience working with higher education computer services departments and project management certifications preferred.
• Ability to supervise Network Engineering staff and manage projects.

Responsabilidades

• Provide direct supervision and evaluation to the Network Engineering staff.
• Plan and evaluate for the completion of scheduled projects and tasks.
• Develop the execution of strategic priorities and operational objectives.
• Collaborate and coordinate with institutional users to understand their needs and business requirements.
• Resolve problems related to IT systems.
• Establish goals and objectives for network operations consistent with CCBC’s mission, vision and values.
• Provide leadership for the analysis of the college’s networking environment and/or associated projects.
• Implement and reinforce industry best practices amongst staff such as ITIL.
• Provide administration, configuration, deployment, and troubleshooting for LAN and WAN environments throughout the institution.
• Maintain project plans and task lists within the college’s workload management system TeamDynamix.
• Provide and promote professional development of staff, daily management and conduct performance appraisals.
• Planning and prioritizing staff assignment to achieve high operational and organizational performance and efficiencies.
• Monitor, assist and follow up Help Desk tickets relating to the college’s networking environment and communications systems.
• Oversee, coordinate, and implement software, firmware and configuration of enterprise networking equipment.
• Manage and evaluate the enterprise network environment, recommend future enhancements to reduce points of failure within the system and problem resolution timeframes.
• Enhance customer relationships by investigating user problems and needs; identify their source and determine possible solutions.

Conhecimentos

Leadership

Strategic planning

Collaboration

Problem solving

ITIL familiarity

Formação

Bachelor’s degree

Degree in networking technology or information technology management preferred

Ferramentas

Cisco networking

Descrição da vaga

Community College of Baltimore County seeks a Network Engineering leader to oversee planning, direction and evaluation of day-to-day operations across multiple campus environments.

The role requires a bachelor’s degree, 5+ years managing enterprise networks, and Cisco experience. As a senior administrator, you will supervise staff, align projects with CCBC’s mission, and coordinate with campus users to deliver robust IT services.