Director of Enterprise Success & Adoption

Qumra Capital; South Carolina; Remote; USD 170,000 - 200,000; Full time

Benefits offered by this job

Medical coverage

Insurance plan

Paid time off

401(k)

Job summary

Connecteam is seeking a Director of Success to own the post-onboarding stage for mid-market and strategic accounts. You will lead three teams to drive product adoption, retention and overall customer satisfaction across large organizations, from C-suite to frontline users.

The role focuses on strategic account management, cross-functional collaboration, and ongoing process improvements to scale customer success globally. Remote-friendly, with consideration for US states listed in the posting.

Qualifications

• 5+ years in managing Customer Success teams, preferably in a SaaS environment.
• Experience implementing products in large organizations and driving adoption from C-suite to end users.
• Proven success in managing large, complex customer relationships and improving retention and product adoption.
• Strong leadership with mentoring and development focus.
• Strategic mindset with the ability to solve problems at scale while focusing on customer outcomes.

Responsibilities

• Own post-onboarding stage for mid-market and strategic accounts, driving adoption, retention and engagement.
• Lead three teams focused on ensuring smooth product implementation and customer success.
• Drive retention, gross retention and expanding relationships through strategic engagement.
• Guide organizations from C-suite to end users to ensure seamless integration of Connecteam’s platform.
• Own the customer journey post-onboarding and monitor KPIs to address issues.
• Collaborate with Sales, Marketing and Product to incorporate feedback into product and customer strategies.
• Drive continuous improvement of CS processes for scalability and alignment with company goals.
• Build strong relationships with key stakeholders and act as trusted advisor.

Skills

CS Leadership

Enterprise SaaS

Team Management

Strategic Thinking

Stakeholder Engagement

Executive Relationships

Job description

Connecteam is seeking a Director of Success to own the post-onboarding stage for mid-market and strategic accounts. You will lead three teams to drive product adoption, retention and overall customer satisfaction across large organizations, from C-suite to frontline users.

The role focuses on strategic account management, cross-functional collaboration, and ongoing process improvements to scale customer success globally. Remote-friendly, with consideration for US states listed in the posting.