Director of Enterprise Process Improvement

PCS Retirement, LLC

Pennsylvania

On-site

USD 165,000 - 175,000

Full time

3 days ago

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Job summary

PCS Retirement, LLC is seeking a Director, Enterprise Process Management to define and manage end-to-end business processes and data governance frameworks, ensuring efficiency, quality, and strategic alignment. You will collaborate with Product, Sales, Data Management, Implementation, Operations, Services, and Technology to drive transformation and measurable outcomes.

You will lead continuous improvement initiatives, map processes, and mentor teams while partnering with IT and Product to

Qualifications

Bachelor’s degree in Business, Operations, Engineering, or related field.
5–7+ years of experience in process management, data governance, operations, or similar role(s).
Experience with Lean, Six Sigma, BPM.
Knowledge of 401k plans and/or 403b, 457 plans, and retirement products.
Proficiency with Microsoft Apps: Visio, Excel, PowerPoint, Word and workflow tools.
Working knowledge of Salesforce and reporting tools/features.
Demonstrated experience driving successful business transformation with sustained measurable results.
Ability to work independently and in a team environment.
Ability to influence without authority and manage cross-functional teams.
Change management and conflict resolution skillset.
Excellent communication, facilitation, and stakeholder-management abilities.
Strong analytical and problem-solving skills.
Strong organizational and time management skills.
Experience with Cost Benefit Analysis (CBA).

Responsibilities

Identify opportunities to streamline workflows, eliminate waste, and improve quality.
Lead root-cause analysis, gap assessments, and process mapping (e.g., Ishikawa Diagrams, SIPOC).
Drive continuous improvement initiatives (Lean, Six Sigma, Kaizen) as appropriate.
Co-Lead accelerated end to end Kaizen events and coordinate with appropriate business subject matter experts on execution and tracking of Just Do Its.
Performance Measurement: Define process KPIs/SLAs and monitor performance using dashboards, analytics and scorecards.
Actively partner with established Process Leads in Ops & Service to define and transition end to end improvements.
Perform Process Inventory and Process Maturity assessments.
Lead process-related change initiatives, including training, communication, and adoption.
Collaborate with IT and Product teams on system enhancements, automation, and digital transformation.
Mentor/Coach business partners on measurement and end to end process improvement approaches.