Director of Education

ADP, Inc.; Dallas (TX); Hybrid; USD 75,000 - 90,000; Full time

Job summary

Hiatus is seeking a Director of Education to lead and refine all learning and development across our day spa and med spa network. This role involves building scalable training programs, overseeing onboarding, and driving educational initiatives that align with business goals.

The Director of Education will partner with Operations, HR, and leadership to ensure exceptional guest experiences, consistent standards, and measurable performance improvements across multiple Texas locations.

Qualifications

• 5+ years leading learning and development programs.
• Experience in spa, med spa, wellness, or service industries.
• Proven ability to design onboarding and professional development programs.
• Strong project management, organizational, and communication skills.
• Ability to connect training outcomes to business results through data.
• Experience developing training systems for both field and leadership teams.
• Excellent facilitation, presentation, and communication skills.

Responsibilities

• Lead annual new hire training and advanced education strategy.
• Implement scalable LMS programs to support growth.
• Establish education standards across departments.
• Develop career paths and internal promotion pipelines.
• Ensure onboarding and 30/60/90-day development plans.
• Drive leadership coaching and succession planning.
• Collaborate with executives to align education with goals.
• Track ROI and retention through dashboards and metrics.
• Manage multiple initiatives with timelines and budgets.
• Roll out training for new locations and openings.

Skills

Leadership experience

Project management

Training design

Communication

Data analysis

Education

5+ years L&D leadership

Tools

LMS experience

Job description

Salary Range: $75,000.00 To $90,000.00 Annually

Job Title: Director of Education

Location: Texas Type: Hybrid

About Us: Hiatus is an iconic Texas based Day Spa & Med Spa with 11 locations and 12,000+ loyal members state-wide; and we’re just getting started. With exciting growth plans to expand into more Texas communities, we offer the unique opportunity to be part of something incredible: a company with the strength of an established brand, and the energy and limitless opportunities of a startup. At Hiatus, you’ll find room to grow, learn from the best, and make your mark in an environment that strives to be the very best place in the industry to do what you love. If you’re passionate, driven, and ready to be part of the journey, we want to meet you. We are seeking a dynamic Director of Education to join our leadership team and elevate our educational programs and service quality.

Position Summary

The Director of Education is responsible for refining, implementing, and leading all learning and development initiatives across the organization. This role oversees educational needs and initiatives for Day Spa Service Providers, Med Spa Nurse Injectors, Front of House, and Leadership Development to ensure consistent execution of company standards, exceptional guest experiences, and business performance.

The Director of Education is an impactful leader who understands the direct connection between training, employee development, guest satisfaction, retention, productivity, and financial results. This individual is passionate about developing people, building scalable training programs, creating operational excellence, and fostering a culture of continuous learning.

This position reports directly to the VP of Stores and partners closely with Operations, Human Resources, Field Leadership, and Executive Leadership to ensure education initiatives support team members and drive measurable business outcomes.

Strategic Learning & Development

Optimize and execute the organization's annual new hire training and advanced education strategy.

Implement scalable learning management systems and programs that support company growth and operational excellence.

Establish education standards and competency requirements across all departments.

Implement career development and learning pathways to support internal promotions and growth.

Evaluate training effectiveness and adjust programs based on business needs and performance data.

Lead advanced education initiatives, including treatment certifications and specialty training for licensed providers and service teams.

Partner with vendors and industry experts to expand our advance and continued education initiatives.

Training Implementation & Operational Execution

Oversee all new hire training, onboarding, and 30/60/90-day development plans to support integration and retention.

Develop and maintain comprehensive training programs, standard operating procedures, and resource materials for all roles (Spa, Med Spa, Front Desk, Operations).

Ensure operational proficiency in systems (e.g., POS, scheduling) and consistent guest experience standards.

Coordinate the education calendar, including workshops, certifications, and company-wide events.

Support new location openings and operational rollouts through structured, accessible training plans.

Leadership & Cross-Functional Partnership

Partner with Executive Leadership, Operations, and HR to identify development opportunities and drive organizational goals.

Provide coaching, support, and succession planning guidance to managers and emerging leaders.

Serve as a trusted resource for performance improvement, talent development, and cultural initiatives.

Measurement & Project Management

Lead multiple education initiatives simultaneously, managing timelines, budgets, and communication strategies.

Track and report on education effectiveness using dashboards and scorecards to measure impact on retention, productivity, and ROI.

Analyze key metrics (guest satisfaction, retention metrics, membership conversion, average ticket value, and operational consistency) to provide data-driven recommendations for continuous improvement.

Manage training rollouts and organizational change initiatives to ensure consistent execution across all locations.

Qualifications

Required

5+ years of experience leading learning and development programs.

Experience in spa, med spa, wellness, or service-based industries.

Proven experience designing and implementing onboarding and professional development programs.

Strong project management, organizational, and communication skills.

Experience developing training systems for both field and leadership teams.

Excellent facilitation, presentation, and communication skills.

Ability to analyze performance data and connect training outcomes to business results.

Preferred

Experience supporting licensed service providers and medical aesthetics teams.

Learning Management System (LMS) experience.

Experience leading training during rapid growth and multi-location expansion.