Spa General Manager / Spa Manager – Luxury Day Spa & Med Spa

Hiatus Day Spa & Med Spa; Austin (TX); On-site; USD 65,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid Time Off

Hiatus Membership

Retail and service discounts

Advanced leadership training

Career growth opportunities

Opportunities to lead new spa openings

Job summary

Hiatus Day Spa + Med Spa in Austin, TX seeks a Spa General Manager to drive revenue, guest satisfaction, and team development across our Texas footprint.

You will oversee front-of-house operations, service providers, and daily spa activities, ensuring “The Hiatus Way” in guest experiences while guiding a high-performing team toward growth and excellence.

Qualifications

• 2+ years management experience in spa, wellness, hospitality, or retail leadership.
• Proven track record of leading teams and driving business performance.
• Strong financial acumen and ability to manage KPIs and P&L.

Responsibilities

• Take ownership of spa revenue growth, profitability, and operational performance.
• Monitor KPIs including membership growth, retail sales, guest retention, and service utilization.
• Oversee front-of-house teams, service providers, and daily spa operations.
• Recruit and mentor a high-performing spa team.
• Partner with Talent Acquisition to recruit top talent.
• Ensure staffing levels meet guest demand and support revenue goals.
• Lead guest experience and ensure brand standards.

Skills

Leadership

Financial acumen

KPI analysis

Team development

Guest service mindset

Job description

Austin, TX, US

Salary Range: $65,000.00 To $100,000.00 Annually

Compensation:$75,000 – $100,000 (Salary + Performance Bonus)
Job Type: Full-time
Schedule: Weekdays, evenings, and weekends as needed

Join One of Texas’ Most Loved Wellness Brands

For nearly 20 years, Hiatus Day Spa + Med Spa has been redefining modern wellness in Texas. What began as a single spa has grown into one of the most recognized day spa and med spa brands in the state, with 12locations and more than 12,000 loyal members statewide.

Our mission is simple: make regular self-care accessible so guests can relax, recharge, and repeat.

As we continue expanding into new Texas communities, we are looking for experienced Spa Managers, Wellness Managers, and Hospitality Leaders who want to grow their careers with a company that values leadership, operational excellence, and exceptional guest experiences.

This is an opportunity to lead a location for a Texas-proud brand with nearly two decades of success and exciting growth ahead.

Who Thrives in This Role

Our most successful Spa Managers are entrepreneurial leaders who love running a business and developing people.

You may be a great fit if you:

Love leading teams and developing future leaders

Are energized by driving revenue, memberships, and guest loyalty

Enjoy using data and KPIs to guide business decisions

Have a passion for wellness, hospitality, and exceptional guest experiences

Take pride in building a culture where teams thrive and guests feel cared for

This role is perfect for leaders coming from spa, wellness, hospitality, luxury retail, or service-driven businesses.

Position Overview

As the Spa General Manager, you are the heartbeat of your location—fully empowered as the leader of your spa, the developer of your team, and the driver of your business performance.

You will oversee front-of-house teams, service providers, and daily spa operations, ensuring that every guest receives an exceptional experience “The Hiatus Way.”

This role balances people leadership, operational excellence, and business strategy, making it ideal for a results-driven leader passionate about developing teams and growing a successful business.

What You'll Do

Business Performance & Spa Leadership

Take ownership of your spa’s revenue growth, profitability, and operational performance

Monitor and drive KPIs including membership growth, retail sales, guest retention, and service utilization

Use financial insights and daily reporting to guide strategic business decisions

Manage budgets and optimize profitability while maintaining exceptional guest experiences

Partner with Med Spa leadership to expand and elevate aesthetics services

Collaborate with brand partners to host retail and wellness events

Inspire, coach, and develop a high-performing spa team

Lead Front Desk, Guest Experience, and Service Provider teams

Build a culture of accountability, collaboration, and career growth

Partner with the Talent Acquisition team to recruit top talent

Ensure staffing levels meet guest demand and support revenue goals

Mentor team members and develop future leaders within the organization

Guest Experience Excellence

Champion “The Hiatus Way” guest experience

Ensure every guest receives personalized, results-driven services and expert recommendations

Drive membership growth and guest loyalty

Respond to guest feedback and continuously improve the guest journey

Maintain a spa environment that is beautiful, welcoming, and aligned with brand standards

Operational Excellence

Oversee daily spa operations including staffing, scheduling, payroll, and inventory

Execute operational SOPs and maintain consistent brand standards

Ensure compliance with industry regulations and company policies

Maintain exceptional cleanliness, organization, and operational flow

Why Leaders Love Working at Hiatus

We believe great leadership starts with supporting our team.

Compensation

• Performance-based bonus opportunities
• Medical, dental, and vision insurance
• Paid Time Off
• Complimentary Hiatus Membership
• Retail and service discounts
• Advanced leadership training and development
• Career growth opportunities within a growing Texas wellness brand
• Opportunities to lead new spa openings and expanding locations

Experience & Requirements

2+ years management experience in spa, wellness, hospitality, or retail leadership

Proven track record of leading teams and driving business performance

Strong financial acumen and ability to manage KPIs and P&L

Passion for wellness, hospitality, and guest service

Ability to work a flexible schedule including evenings and weekends

Must be authorized to work in the United States

Ready to Lead a Hiatus Spa?

If you are a results-driven leader passionate about wellness, hospitality, and developing great teams, we would love to meet you.

Join Hiatus Day Spa + Med Spa and help lead a team that brings relaxation, rejuvenation, and exceptional service to thousands of guests across Texas.