E-commerce Assistant Manager (Full-time) North Versailles, PA.

Goodwill of Southwestern Pennsylvania; North Versailles (Allegheny County); On-site; USD 20,484 - 24,121; Full time

Job summary

A nonprofit organization in Allegheny County is seeking an E-commerce Assistant Manager to oversee daily operations of e-commerce resale. The role involves supervising staff, achieving production goals, and ensuring customer satisfaction. Candidates should have at least 3 years of experience in retail or e-commerce. A driver's license and valid clearances are also required. Join a mission-driven team committed to community success and thrive in a flexible work schedule.

Qualifications

• 3 years' experience in a retail store or e-commerce experience required.
• Store management experience preferred.
• Must be comfortable utilizing web-based sites to merchandise and sell product.

Responsibilities

• Supervise employees engaged in online auction listing, shipping, and quality control.
• Ensure production and quality goals are achieved.
• Support the mission by achieving sales, budget, and profit objectives.

Skills

Retail experience

E-commerce experience

Leadership skills

Customer service

Quality control management

Education

High School Diploma or Equivalent

Associates Degree

Job description

• Full-time

Company Description

Goodwill of Southwestern Pennsylvania and North Central West Virginia is a nonprofit organization that funds job training, education, and other community programs by selling donated clothing and household items in Goodwill stores and online. We offer life changing work on a mission-minded team. We are 1,000 working as one, and each of us is essential to helping our community thrive. For three years running, Goodwill has been named to Forbes’ list of America’s “Most Inspiring Companies”.

We offer a wide range of career opportunities from entry-level to management in retail, human services, and administrative fields.Learn more about working at Goodwill. You can help. We can show you how.

Job Description

As theE-commerce Assistant Manageryou would be responsible for assisting in the overall day-to-day operation and success of an e-commerce re-sale operation. Provide leadership and direction to staff, program participants, and customers; ensure that production and quality goals are achieved; support the mission by supporting the achievement of sales, budget, and profit objectives; supports efficient e-commerce operations. While also supporting the successful implementation of organizational policies and procedures, positive work environment and quality customer experience.

Duties include but are not limited to:

• Supervise employees engaged in online auction listing, shipping, and quality control management.
• Assign employees to specific departments or special tasks, as needed.
• Instruct staff on how to handle difficult and complicated sales and/or customers.
• Supports e-commerce operations such asstaffing patterns and scheduling, enforcement and monitoring of all policies and procedures, customer service and satisfaction, production, and merchandise quality control , payroll, pricing and production standards, etc. as assigned or needed.

External Hiring Range: $14.87 up to $17.51/hour

Travel Required:yes, some local travel may be required.

Schedule: Monday - Friday 8 hour shift, flexible start end times between (7:00am - 5:00pm). Schedule can vary depending on department needs.

Qualifications

• High School Diploma or EquivalentAND3 years' experiencein a retail store ore-commerce experience required.OR
• Associates DegreeAND1 year ofexperiencein a retail store ore-commerce experience required.
  • Store management experience preferred.
  • Must be comfortable utilizing web-based sites to merchandise and sell product.

REQUIRED CLEARANCES, LICENSES, AND CERTIFICATIONS:

• Candidates are expected to provide current valid clearances (Child Abuse Clearance, FBI Fingerprints Clearance, and PATCH)
• Must have a valid driver’s license and reliable transportation.

Additional Information

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