Director of E-commerce

Goodwillswpa; Pittsburgh (Allegheny County); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Competitive salary and bonus plan

Job summary

Goodwillswpa is seeking a Director of E-commerce to manage the E-books and E-commerce teams. This role requires experience in retail or e-commerce, with a focus on customer service and operational efficiency.

You will be responsible for hiring and training staff, reviewing financial statements, and ensuring successful collaboration with retail teams. The position offers a competitive salary in the range of $80,000-$85,000 with potential bonuses.

Qualifications

• 6 years' experience in retail store or e-commerce required for high school diploma.
• 4 years' experience in retail store or e-commerce required for associate's degree.
• 2 years' experience in retail store or e-commerce required for bachelor's degree.

Responsibilities

• Ensure world class customer service practices, addressing inquiries timely.
• Evaluate E-business operating practices for efficiency and growth.
• Hire, train, evaluate, and support E-commerce and E-books teams.
• Prepare yearly budgets, review monthly statements for accuracy.
• Train retail store teams to enhance E-Commerce and E-Book performance.

Skills

Customer service practices

E-commerce management

Financial statement review

Training and development

Education

High School Diploma or Equivalent

Associates Degree

Bachelor's Degree

Job description

Goodwill of Southwestern Pennsylvania and North Central West Virginia is a nonprofit organization that funds job training, education, and other community programs by selling donated clothing and household items in Goodwill stores and online. We offer life-changing work on a mission-minded team. We are 1,000 working as one and each of us is essential to helping our community thrive. For three years running, Goodwill has been named to Forbes’ list of America’s “Most Inspiring Companies”.

We offer a wide range of career opportunities ranging from entry-level to management in retail, human services, and administrative fields. Learn more about working at Goodwill. You can help. We can show you how.

POSITION SUMMARY:

We are looking for an innovative, strategic and fun Director of E-commerce to lead our successful and growing E-books and E-commerce teams. Ensuring both departments day‑to‑day goals are met along with strategic growth goals. Along with growing your interpersonal skills by collaborating with retail/agency leadership to develop strategy and drive performance in all E‑business units. We offer a competitive salary and bonus plan.

DUTIES INCLUDE BUT ARE NOT LIMITED TO:

• Ensure world class customer service practices are in place including meeting shipping deadlines and that customer inquiries and complaints are addressed in a timely manner.
• Conduct ongoing evaluation of E‑business operating practices to maximize efficiency and growth in support of Goodwill’s Mission. Create a culture of continuous improvement with E‑commerce teams.
• Hire, train, evaluate, coach, and support the development of all E‑commerce and E‑books management and employees.
• Prepare yearly budgets and review monthly financial statements for accuracy and adjustments.
• Collaborate and provide training to retail store teams to maximize their E‑Commerce and E‑Book performance.

TRAVEL REQUIRED: Yes, travel between Goodwill locations will be required.

SCHEDULE: Monday - Friday (7:00am - 7:00pm) Start and end times may flex. Schedule can vary depending on department need.

EXTERNAL HIRING RANGE: $80,000-$85,000

QUALIFICATIONS:

• High School Diploma or Equivalent AND 6 years' of experience in retail store or e‑commerce required.
• Associates' Degree AND 4 years' of experience in retail store or e‑commerce required.
• Bachelors' Degree AND 2 years' of experience in retail store or e‑commerce required.
• Experience utilizing web‑based sites to merchandise and sell product.
• Store management experience highly preferred.

REQUIRED CLEARANCES, LICENSES, AND CERTIFICATIONS:

• Candidates are expected to provide current valid clearances (Child Abuse Clearance, FBI Fingerprints Clearance, and PATCH).
• Must have a valid driver’s license and reliable transportation.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.