Director of Dining Operations - Multi-Site

The Springs Living, LLC; Beaverton (OR); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) matching

Short-term and long-term disability

Employee assistance program

Flexible spending account

Life insurance

Paid time off/Sabbatical

Professional development

On-site chiropractic care

Employee Wellness Platform

On-site gym

Discounted Gym Membership

Job summary

The Springs Living, LLC is seeking a Director of Dining Operations to provide strategic leadership and hands-on support for dining and front-of-house operations across multiple communities in Beaverton, Oregon.

You will partner with community and culinary leaders to develop programs, coach teams, implement standards, and create exceptional dining experiences that promote resident wellness and engagement. This role emphasizes service excellence, compliance, and scalable systems.

Qualifications

• 5+ years of progressive food service, hospitality, or restaurant management experience, including 3+ years leading teams and multi-site operations.
• Experience developing and implementing service standards, workflows, SOPs, or operational systems with measurable improvements.
• 5+ years coaching, training, and developing hospitality teams with performance accountability.
• Proven track record of improving customer/resident/guest satisfaction via service standards, feedback, programming, or measurable initiatives.
• Working knowledge of HACCP, food safety, sanitation, and workplace safety, with experience managing labor, inventory, budgets, or other F&B metrics.

Responsibilities

• Lead and continuously improve dining and hospitality standards, service models, and operational practices across communities.
• Coach, train, and support front-of-house teams to deliver consistent, high-quality service.
• Conduct regular site visits and quality assessments using resident feedback and metrics to identify improvements.
• Partner with Culinary and leadership to improve dining experience, food quality, safety, sanitation, and cleanliness.
• Develop and implement dining programs, events, branding, and resident-facing experiences.
• Create scalable systems, training, tools, and rollout plans to support growth and consistency.
• Establish feedback systems turning resident insights into service improvements.
• Develop service benchmarks and accountability tools to measure performance and excellence.
• Provide strategic oversight of POS, communication, automation, and hospitality tech.
• Support leadership with team development, performance management, problem resolution, and operational planning.
• Ensure front-of-house operations meet organizational, regulatory, and HACCP standards across communities.

Skills

5+ years of food service leadership

Service standards & SOPs

Coaching & training hospitality teams

Customer/resident satisfaction

HACCP & food safety knowledge

Job description

Description

Welcome to the next generation in senior living, The Springs Living!

About Us

The Springs Living is a purpose-driven senior living organization with communities throughout Oregon, Washington & Montana. For nearly 30 years, The Springs Living has been committed to transforming housing for older adults by delivering quality service and fostering an enrichment culture to help residents, their families and each other live life to its fullest. To do this, we demonstrate our core values of kindness, quality, innovation, trust, and pride, and empower every team member to do the right thing!

Description

Welcome to the next generation in senior living, The Springs Living!

About Us

The Springs Living is a purpose-driven senior living organization with communities throughout Oregon, Washington & Montana. For nearly 30 years, The Springs Living has been committed to transforming housing for older adults by delivering quality service and fostering an enrichment culture to help residents, their families and each other live life to its fullest. To do this, we demonstrate our core values of kindness, quality, innovation, trust, and pride, and empower every team member to do the right thing!

Position Summary

The Springs Living is seeking a Director of Dining Operations to provide strategic leadership and hands-on support for dining and front-of-house operations across multiple communities. This role will drive consistent service excellence, resident satisfaction, compliance, innovation, and scalable operational systems.

The Director of Dining Operations will partner with community and culinary leaders to develop programs, coach teams, implement standards, and create exceptional dining experiences that promote resident wellness and engagement.

Key Responsibilities

• Lead and continuously improve dining and hospitality standards, service models, and operational practices across communities.
• Coach, train, and support front-of-house teams to deliver consistent, high-quality service.
• Conduct regular site visits and quality assessments, using resident feedback, surveys, and other metrics to identify improvement opportunities.
• Partner with Culinary and community leadership to improve the overall dining experience, food quality, safety, sanitation, and cleanliness.
• Develop and implement dining programs, special events, celebrations, branding, and resident-facing experiences.
• Create scalable systems, training programs, tools, and rollout plans that support operational growth and consistency.
• Establish feedback systems that turn resident insights into service and program improvements.
• Develop service benchmarks and accountability tools to measure performance and excellence.
• Provide strategic oversight of POS, communication, automation, and emerging hospitality technologies.
• Support leadership with team development, performance management, problem resolution, and operational planning.
• Help ensure front-of-house operations meet organizational, regulatory, and HACCP standards across independent living, assisted living, and memory care.

Qualifications

Required

• 5+ years of progressive food service, hospitality, or restaurant management experience, including 3+ years leading teams and multi-site operations.
• Demonstrated experience developing and implementing service standards, workflows, SOPs, or operational systems, with measurable process or service improvements.
• 5+ years of experience coaching, training, and developing hospitality teams and holding teams accountable to performance standards.
• Proven track record of improving customer, resident, or guest satisfaction through service standards, feedback, programming, or other measurable initiatives.
• Working knowledge of HACCP, food safety, sanitation, and workplace safety, with experience managing labor, inventory, budgets, or other F&B performance metrics.

Preferred

• Experience implementing hospitality technology, POS systems, automation, or innovative programs that improve service, efficiency, or resident engagement.
• Experience planning and executing large-scale events, catering programs, with demonstrated success managing multiple stakeholders and operational details.

Benefits

• Health insurance (includes zero co-pay for mental health counseling)
• Dental insurance
• Vision insurance
• 401(k) matching
• Short-term and long-term disability
• Employee assistance program
• Flexible spending account
• Life insurance
• Paid time off/Sabbatical
• Professional development
• On-site chiropractic care
• Employee Wellness Platform
• On-site gym
• Discounted Gym Membership

Additional Information

• The Springs Living, LLC is an Equal Opportunity Employer. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.
• Location: Beaverton, Oregon | Travel: Various Springs Living communities