SYSTEMS DIRECTOR

Compass Group USA; Columbus (OH); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical

Vision

Retirement Plan

Flexible Time Off

Holiday Time Off

Job summary

Morrison Living, a member of Compass Group USA, is seeking a System Director of Dining Services to lead operations across 6–7 communities in Columbus, OH and nearby regions. The role requires regular travel to provide training, support interim leadership, and ensure compliance and profitability.

The position emphasizes strategic planning, staff development, and collaboration with executive leadership to meet client expectations and drive service excellence.

Qualifications

• Bachelor's degree in Food Service Management, Nutrition, Culinary Arts, or related field; or an Associate's degree in Culinary Arts with 5-7 years of relevant experience.
• Proven ability to mentor, coach, and develop team members.
• Excellent written and verbal communication skills.
• Strong computer proficiency with MS Office and business software.

Responsibilities

• Plan and direct operations of assigned accounts in support of KPIs, including resident satisfaction, regulatory compliance, hourly retention, P&L performance, and purchasing compliance.
• Train, motivate, and develop management teams and frontline associates through hands-on coaching and training.
• Monitor financial reports to ensure adherence to P&L budgets; lead weekly financial reviews and address variances.

Skills

Multi-unit management

P&L oversight

Staff development

Client relations

Travel coordination

Education

Bachelor's in Food Service Management / Hospitality

Tools

Microsoft Office

Job description

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Driven by our passion in the pursuit of hospitality and culinary excellence, Morrison Living has built community through dining experiences for over a century. Embedded in our culture, we deliver exceptional service and aim to be the best part of someone’s day. The commitment of our team members to these core principles makes us an industry leader and an employer of choice for hospitality professionals.

Everything we do means more when it’s served with care. The exceptional care and culinary artistry of our team members is nurtured by training, developing, and recognizing our greatest asset – our people. This approach makes the Morrison Living difference. Join us and discover how we build community one meal at a time.

Job Summary

The System Director of Dining Services is a key leadership position responsible for the successful operation of multiple communities (6 to 7) throughout the Columbus, Waverly, and Dayton regions. The System Director of Dining Services oversees the overall operations, regulatory compliance, and profitability of assigned communities. This role requires the ability to travel regularly to provide training, operational support, and interim leadership coverage for Director and management vacancies, and event oversight.

Key Responsibilities

• Plan and direct operations of assigned accounts in support of key performance indicators (KPIs), including resident satisfaction, regulatory compliance, hourly retention, P&L performance, and purchasing compliance.
• Train, motivate, and develop management teams and frontline associates through hands‑on coaching and training.
• Monitor financial reports to ensure adherence to P&L budgets. Lead weekly financial review calls with assigned communities and address financial variances in a timely manner.
• Establish and achieve community‑level goals aligned with Executive Directors and corporate client expectations.
• Assist with recruiting and hiring frontline associates and coordinate critical staffing coverage throughout the region.
• Provide interim Director and Management coverage during PTO and management vacancies.
• Develop, recommend, and implement regional policies and procedures to maximize operational performance and profitability.
• Ensure front‑of‑house service standards and back‑of‑house culinary standards are maintained while providing ongoing training and recommendations for improvement.
• Support the development and implementation of key programs and standards, including quarterly seasonal menu rollouts, monthly promotional calendars, wellness initiatives, retail grab‑and‑go standards, and compliance with client POS systems.
• Support Directors and Chefs in planning and executing special events, promotional programs, and community initiatives.
• Assist community leadership teams with smallwares and equipment ordering and specifications to ensure consistency across the region.
• Interface with clients to maintain high levels of client satisfaction and account retention.
• Resolve client, resident, customer, and employee concerns that have been escalated by Directors.
• Communicate and coordinate all HR related support needs and address timely
• Complete visitation reports, conduct monthly quality assurance audits, and perform annual and semiannual performance evaluations.
• Complete all daily, weekly, and monthly reports in accordance with corporate policies and procedures, meeting all established deadlines.
• Demonstrate and promote ownership behaviors that deliver exceptional customer service at every point of contact.

Preferred Qualifications

• Bachelor's degree in Food Service Management, Nutrition, Culinary Arts, or a related field; or an Associate's degree in Culinary Arts with 5 -7 years of relevant experience.
• Previous experience as an Executive Chef preferred.
• Minimum of 2 years of multi-unit foodservice management experience overseeing a managed volume of $5 million or greater.
• Previous contract management and P&L responsibility preferred.Proven ability to lead and manage a team of 6-7 unit Directors / Chef Managers.
• Demonstrated ability to mentor, coach, and develop team members.
• Excellent written and verbal communication skills.
• Ability to communicate effectively with management, clients, customers, and associates at all levels.
• Strong computer proficiency, including Microsoft Office applications, email, internet-based systems, and other business software platforms.

Associates at Morrison Living are offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

Morrison Living is a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Applications are accepted on an ongoing basis.

Morrison Living maintains a drug-free workplace.