Director of Digital Employee Experience & Workplace Services

Campbell's; Camden (NJ); On-site; USD 174,000 - 239,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Disability insurance

AD&D

Life insurance

401(k) matching

Unlimited sick time

PTO & holidays

On-site fitness center

On-site day care

Company store

ERGs

Community donations matching

Job summary

Campbell's seeks a Director, Workplace Experience to own the enterprise Digital Employee Experience (DEX) and ensure collaboration, productivity, and support services are intuitive, reliable, and well-designed across corporate offices, manufacturing sites, warehouses, and remote environments.

Reporting to the VP of Technology Infrastructure, this role provides senior leadership across experience-focused teams and is accountable for strategy, service quality, adoption, and continuous improvement.

Qualifications

• 10+ years of experience leading Digital Employee Experience (DEX), workplace technology, or employee-facing IT services at scale.
• Experience with Service Desk management and oversight, including service quality, escalation models, and continuous improvement.
• Experience overseeing site support or on-site IT services, including governance of MSP resources.
• Strong understanding of ITSM practices applied to employee-facing services.
• Experience collaborating with Corporate Communications, change management, or employee communications teams.
• Proven ability to lead multiple teams and influence outcomes across platform and infrastructure organizations.
• Strong executive communication and stakeholder engagement skills.

Responsibilities

• Define and own the enterprise Digital Employee Experience (DEX) strategy aligned to employee productivity and business outcomes.
• Own end-to-end employee journeys across collaboration, productivity, and support experiences, ensuring consistency and usability across touchpoints.
• Provide leadership and accountability for Enterprise Support & Solutions, Experience Platforms, Service Desk, and Portfolio & Digital Skilling teams.
• Ensure strong service management practices are applied across employee-facing services, including incident, problem, change, and knowledge management.
• Own experience-layer platforms such as employee portals and intranet, ensuring usability, navigation, content structure, and discoverability.
• Drive improvements to employee-facing request flows and self-service user experiences.
• Own the executive technology experience, including meeting quality, responsiveness, and white-glove support.
• Provide accountability for Service Desk and site support experience outcomes, including responsiveness, consistency, and service quality.
• Collaborate with Corporate Communications to align IT experience strategy with enterprise communication and engagement initiatives.
• Ensure communications, portals, and service messaging reinforce corporate change and adoption strategies.
• Partner with Adaptive Platforms and Digital Infrastructure leaders to ensure platforms and infrastructure changes support positive experiences.
• Define and track experience metrics such as satisfaction, adoption, support effectiveness, and friction points.
• Use data and employee feedback to prioritize continuous experience and service improvements.
• Ensure workplace services align with enterprise standards, security, privacy, and compliance requirements.
• Communicate workplace experience strategy, performance, and improvement priorities to senior leadership.

Skills

DEX leadership

Employee journey

Service Desk oversight

Executive experience management

Portal, intranet UX

Change, adoption, communications

Job description

Campbell's seeks a Director, Workplace Experience to own the enterprise Digital Employee Experience (DEX) and ensure collaboration, productivity, and support services are intuitive, reliable, and well-designed across corporate offices, manufacturing sites, warehouses, and remote environments.

Reporting to the VP of Technology Infrastructure, this role provides senior leadership across experience-focused teams and is accountable for strategy, service quality, adoption, and continuous improvement.