Director of Digital Employee Experience (DEX)

Campbell Soup Company; Camden (NJ); On-site; USD 174,000 - 239,000; Full time

Benefits offered by this job

Medical, dental, disability

401(k) matching

Unlimited PTO & holidays

On-site gym & daycare

Employee donations matching

Employee ERGs

Job summary

Campbell Soup Company is seeking a Director of Workplace Experience to own the enterprise Digital Employee Experience (DEX) across offices, plants, and remote environments. You will lead cross-functional teams and shape the strategy for collaboration, productivity, and support services.

Reporting to the VP of Technology Infrastructure, you will drive adoption, measure success with clear metrics, and partner with Communications to align IT experience with enterprise initiatives.

Qualifications

• 10+ years leading Digital Employee Experience (DEX) at scale.
• Experience with Service Desk management and continuous improvement.
• Experience overseeing on-site IT support and MSP governance.
• Strong IT service management practices for employee-facing services.
• Experience collaborating with Corporate Communications or change teams.
• Proven ability to lead multiple teams and influence outcomes.
• Strong executive communication and stakeholder engagement.

Responsibilities

• Define and own the enterprise Digital Employee Experience (DEX) strategy aligned to employee productivity and business outcomes.
• Own end-to-end employee journeys across collaboration, productivity, and support experiences, ensuring usability across touchpoints.
• Provide leadership and accountability for Enterprise Support & Solutions, Experience Platforms, Service Desk, and Portfolio & Digital Skilling teams.
• Ensure strong service management practices are applied across employee-facing services, including incident, problem, change, and knowledge management.
• Own experience-layer platforms such as employee portals and intranet, ensuring usability, navigation, content structure, and discoverability.
• Drive improvements to employee-facing request flows and self-service user experiences.
• Own the executive technology experience, including meeting quality, responsiveness, and white-glove support.
• Provide accountability for Service Desk and site support experience outcomes, including responsiveness, consistency, and service quality.
• Collaborate with Corporate Communications to align IT experience strategy with enterprise communication and engagement initiatives.

Skills

DEX leadership

Executive communication

ITSM

Change management

Stakeholder engagement

Service Desk oversight

Job description

Campbell Soup Company is seeking a Director of Workplace Experience to own the enterprise Digital Employee Experience (DEX) across offices, plants, and remote environments. You will lead cross-functional teams and shape the strategy for collaboration, productivity, and support services.

Reporting to the VP of Technology Infrastructure, you will drive adoption, measure success with clear metrics, and partner with Communications to align IT experience with enterprise initiatives.