Director of Digital Customer Success & Engagement

Veradigm®; Raleigh (NC); Hybrid; USD 85,000 - 115,000; Full time

Benefits offered by this job

Comprehensive compensation and benefits package

Holidays, vacation, medical, dental, and vision insurance

Company-paid life insurance and retirement savings

Job summary

Veradigm® is seeking a strategic Manager of Digital Customer Success to lead and scale digital engagement programs. Responsibilities include designing customer success strategies, managing a team of digital professionals, and collaborating cross-functionally with Product, Marketing, and Sales to enhance customer journeys.

The ideal candidate will have extensive experience in customer success and team leadership, focusing on data-driven decision making to drive retention and satisfaction. A Bachelor's Degree is required.

Qualifications

• 8+ years relevant work experience, preferably in a customer success role.
• 2-3 years at the Expert level in customer engagement.
• 2-4 years relevant leadership experience.

Responsibilities

• Design and execute a comprehensive digital customer success strategy.
• Lead, mentor, and grow a team of customer success managers.
• Define and maintain customer health scoring models.
• Own and optimize the digital customer success tech stack.

Skills

Digital customer success strategy

Team leadership

Data-driven decision making

Communication and collaboration

Education

Bachelor's Degree or equivalent

Tools

Gainsight

Job description

Veradigm® is seeking a strategic Manager of Digital Customer Success to lead and scale digital engagement programs. Responsibilities include designing customer success strategies, managing a team of digital professionals, and collaborating cross-functionally with Product, Marketing, and Sales to enhance customer journeys.

The ideal candidate will have extensive experience in customer success and team leadership, focusing on data-driven decision making to drive retention and satisfaction. A Bachelor's Degree is required.