Director of Deployment & Customer Success

Flow Engineering; San Francisco (CA); On-site; USD 140,000 - 190,000; Full time

Job summary

Flow Engineering is seeking a capable post-sale leader to migrate customer programs onto Flow. You will own deployments end to end, drive adoption, and personally manage renewals, shaping how we scale deployments across enterprise, mid-market, and SMB.

In year one you will define deployment guidelines, design a scalable coverage model, stand up support, and begin growing the forward-deployed team to 10+ with a close collaboration with the Head of Solutions Engineering.

Responsibilities

• Carry your own book of accounts: lead their deployments, drive their adoption, and personally own their renewals
• Define the deployment methodology: what "deployed" means, the phased rollout playbook, adoption measurement, and health scoring built on real usage rather than logins
• Design the coverage model: embedded deployments for enterprise, guided rollouts for mid-market, scaled low-touch for SMB
• Own renewals end to end, leading the reps who run the book today and building the motion around them, with expansion signals passed to the AE team
• Stand up support: tiering, response expectations, and a clean escalation path into engineering
• Assess, develop, and grow the team you inherit, then hire and ramp to 10+, and shape the split of the current forward-deployed team with our incoming Head of Solutions Engineering

Job description

Flow Engineering is seeking a capable post-sale leader to migrate customer programs onto Flow. You will own deployments end to end, drive adoption, and personally manage renewals, shaping how we scale deployments across enterprise, mid-market, and SMB.

In year one you will define deployment guidelines, design a scalable coverage model, stand up support, and begin growing the forward-deployed team to 10+ with a close collaboration with the Head of Solutions Engineering.