Director of Delivery Operations & Workforce Strategy

Remote; San Francisco (CA); Hybrid; USD 220,000 - 300,000; Full time

Benefits offered by this job

Flexible remote work policy

Competitive compensation with annual,绩

Job summary

Valiantys is seeking a Director of Delivery Operations and Workforce Planning in San Francisco, CA. You will build the operational backbone for regional Delivery across professional and managed services, delivering a trusted view of demand, capacity, utilization, and financial health.

Collaborating with Sales, Engagement, Finance, and People & Culture, you will translate regional strategy into repeatable operating practices, drive forecast accuracy, staffing responsiveness, and margin

Qualifications

• Leadership experience in delivery operations, PMO, resource management, or business operations within a professional services or consulting organization.
• Deep understanding of professional services and managed services delivery models, including project economics and the sales-to-delivery-to-finance lifecycle.
• Demonstrated experience building demand, capacity, utilization, and workforce planning processes at a regional or business-unit scale.
• Strong financial acumen, including services forecasting, budgeting, margin management, and variance analysis.
• Track record of defining KPI frameworks, improving data quality, and turning complex operational data into executive-ready decisions.

Responsibilities

• Establish and maintain the NoAM Delivery operating model, including management cadences, decision forums, escalation paths, ownership structures, and recurring performance reviews.
• Create and govern a consistent sales-to-delivery-to-finance operating lifecycle covering handoff, project setup, staffing, delivery governance, change control, and closure.
• Ensure regional operating practices align with regional strategy, financial objectives, and global delivery policies, and translate those into practical workflows and standards.
• Identify systemic operational risks and recurring exceptions, distinguish isolated issues from operating-model problems, and coordinate corrective action with accountable leaders.
• Provide regional leadership with clear, consistent visibility into portfolio performance and execution health.

Skills

Delivery operations

PMO

Resource management

Forecasting

Data analytics

Tools

Salesforce

Certinia

CRM

Job description

Valiantys is seeking a Director of Delivery Operations and Workforce Planning in San Francisco, CA. You will build the operational backbone for regional Delivery across professional and managed services, delivering a trusted view of demand, capacity, utilization, and financial health.

Collaborating with Sales, Engagement, Finance, and People & Culture, you will translate regional strategy into repeatable operating practices, drive forecast accuracy, staffing responsiveness, and margin