Director of Data & Quality | Hybrid, Impactful Outcomes

Catholic Charities of Baltimore; Baltimore (MD); On-site; USD 93,000 - 98,000; Full time

Benefits offered by this job

Health/Dental/Vision

Vacation/sick/holiday pay

403(b) Retirement Plan

Tuition Advancement

Paid Parental Leave

Job summary

Catholic Charities of Baltimore is seeking a Director of Data and Quality to lead quality assurance, data governance, and performance improvement across the Division. The role aligns data insights with equitable service delivery and mission impact, partnering with the Director of Performance Management to advance organization-wide standards.

You will oversee system administration for ServicePoint and HMIS, develop training and SOPs, and lead cross-functional quality initiatives that enhance

Qualifications

• Bachelor’s degree in human services, business administration, public administration, healthcare administration, quality management, data analytics, or a related field.
• Five (5) years of progressively responsible experience in human services, quality assurance, performance management, program operations, business administration, or a related field, including three (3) years leading cross-functional initiatives, influencing organizational practices, using data to guide decisions, and driving accountability and improvement.
• Demonstrated experience managing program data, developing dashboards and performance measures, analyzing trends, producing decision-ready reports, facilitating performance reviews, and leading quality-improvement initiatives with measurable outcomes.
• Experience administering client-service, case-management, or electronic record systems, including configuration, access and permissions, licensing, integrations, vendor coordination, troubleshooting, data transfers, business continuity, staff training, workflow support, user adoption, and data-quality monitoring.
• Extensive knowledge of nonprofit best practices, program evaluation methods, processes, regulations, and procedures.

Responsibilities

• Provides strategic oversight of divisional quality assurance, performance management, data governance, and continuous improvement, establishing standards and accountability that align services with organizational priorities and promote equitable, trauma-informed, outcomes-driven practice.
• Leads divisional performance management reviews in alignment with agency-wide performance standards and in coordination with the Director of Performance Management; establishes and monitors measurable goals and key performance indicators, evaluates results, assigns follow-up actions, and works with divisional leadership to ensure accountability for timely, sustained improvement.
• Partners closely with the agency's Director of Performance Management to advance agency-wide standards for data integrity, performance accountability, client outcomes, and continuous quality improvement.
• Serves as the Division's primary liaison for agency-wide performance initiatives and is responsible for responding to requests, facilitating reviews of program operations, data collection practices, and client service processes, and ensuring that identified improvements are implemented in a timely and effective manner.
• Directs data governance, quality controls, workflows, and documentation standards to ensure information is accurate, timely, compliant, audit-ready, and consistently usable for decision-making and reporting across programs.
• Analyzes program, client, and operational data to identify trends, risks, strengths, and performance gaps; translates findings into recommendations and actions that improve outcomes, service effectiveness, and resource decisions.
• Partners with divisional leaders to design, implement, monitor, and evaluate quality-improvement initiatives; establishes corrective actions and verifies that changes are completed, sustained, and achieve intended results.
• Partners with divisional leaders and Development to define, monitor, validate, and report measurable program and grant outcomes that demonstrate effectiveness, meet funder requirements, and inform future strategy.
• Serves as the Division’s technical systems administrator for ServicePoint and HMIS platforms, accountable for system configuration, permissions, licensing, integrations, vendor coordination, troubleshooting, data transfers, compliant use, and data continuity; serves as functional lead for EHR and other systems, supporting training, workflows, adoption, and data quality.
• Directs the development and maintenance of standard operating procedures, user guidance, and recurring agency, program, and grant reports, ensuring staff and stakeholders receive clear requirements and accurate, actionable information.

Skills

Critical thinking

Data literacy

Communication

Strategic planning

Integrity & accountability

MS Office proficiency

Education

Bachelor’s degree in human services

Equivalent combination of education & experience

Tools

Microsoft Outlook

Excel

Word

PowerPoint

Teams

OneDrive

Job description

Catholic Charities of Baltimore is seeking a Director of Data and Quality to lead quality assurance, data governance, and performance improvement across the Division. The role aligns data insights with equitable service delivery and mission impact, partnering with the Director of Performance Management to advance organization-wide standards.

You will oversee system administration for ServicePoint and HMIS, develop training and SOPs, and lead cross-functional quality initiatives that enhance