Director of Data, Quality & Performance

Catholic-Charities-of-Baltimore; Baltimore (MD); On-site; USD 93,000 - 98,000; Full time

Benefits offered by this job

Vacation/sick/holiday pay

403(b) Retirement Plan with a Discreti

Tuition Advancement

Job summary

Catholic Charities of Baltimore is seeking a Director of Data and Quality to lead the systems, standards, and insights that drive safe, equitable, effective, and accountable service delivery across the Division.

Integrating quality assurance, performance, data governance, client experience, professional practice, and risk, the Director turns information into action, aligns stakeholders around shared priorities, and advances sustainable improvement.

Qualifications

• Bachelor’s degree in human services, business or related field.
• Five years of progressively responsible experience in human services or quality management.
• Experience leading cross-functional initiatives and driving improvement.
• Experience administering client-service or electronic records systems (e.g., EHR, HMIS).
• Knowledge of nonprofit practices and program evaluation.

Responsibilities

• Provide strategic oversight of quality assurance, performance management and data governance.
• Lead divisional performance management reviews and set KPIs.
• Partner with Performance Management to maintain data integrity and outcomes.
• Serve as liaison for agency-wide performance initiatives and reporting.
• Direct data governance, controls, and documentation standards.
• Develop and evaluate quality-improvement initiatives with measurable outcomes.

Skills

Data governance

Quality assurance

Performance management

Stakeholder engagement

Leadership

Education

Bachelor’s degree in related field

Tools

ServicePoint

HMIS

EHR systems

Data dashboards

Job description

Catholic Charities of Baltimore is seeking a Director of Data and Quality to lead the systems, standards, and insights that drive safe, equitable, effective, and accountable service delivery across the Division.

Integrating quality assurance, performance, data governance, client experience, professional practice, and risk, the Director turns information into action, aligns stakeholders around shared priorities, and advances sustainable improvement.