Director of Data, Quality & Performance

Cc MD; Baltimore (MD); On-site; USD 93,000 - 98,000; Full time

Benefits offered by this job

Vacation/sick/holiday pay

403(b) Retirement Plan

Tuition Advancement

Job summary

Catholic Charities of Baltimore seeks a Director of Data and Quality to lead systems, standards, and insights driving safe, equitable, effective, and accountable service delivery. The Director will align stakeholders, integrate QA, data governance, and risk management, and partner with agency leaders to improve outcomes across the division.

The role emphasizes strategic influence, rigorous oversight, and measurable program outcomes, with a Monday–Friday schedule.

Qualifications

• Bachelor’s degree required or equivalent with relevant experience.
• Five years in human services, quality assurance, or related field.
• Experience leading cross-functional initiatives with data-driven decisions.
• Experience administering data governance and reporting systems.
• Knowledge of nonprofit practices and program evaluation.

Responsibilities

• Oversee quality assurance, performance management, data governance, and continuous improvement.
• Lead performance reviews and establish KPIs with accountability.
• Ensure data integrity and reporting across programs.
• Drive client experience improvements and trauma-informed practices.
• Coordinate compliance, risk management, and emergency readiness.
• Partner with leadership to implement quality-improvement initiatives.

Skills

Data governance

Quality assurance

Performance management

Risk management

Stakeholder collaboration

Data analysis

Strategic planning

Communication

Education

Bachelor’s degree in human services, business administration, public administration, healthcare administration, quality management, data analytics, or related field

Tools

ServicePoint

HMIS

Job description

Catholic Charities of Baltimore seeks a Director of Data and Quality to lead systems, standards, and insights driving safe, equitable, effective, and accountable service delivery. The Director will align stakeholders, integrate QA, data governance, and risk management, and partner with agency leaders to improve outcomes across the division.

The role emphasizes strategic influence, rigorous oversight, and measurable program outcomes, with a Monday–Friday schedule.