Remote Director, Customer Success, Sensory Innovation

Nielsen Consumer LLC; Chicago (IL); Remote; USD 99,000 - 122,000; Full time

Benefits offered by this job

Healthcare plan (medical, Rx, dental,和

Health Savings Account

Life and AD&D insurance

401(k) with company match

Disability insurance

Tuition reimbursement

Paid time off & 11 holidays

Flexible working environment

Volunteer time off

LinkedIn Learning

EAP

Job summary

NIQ is seeking a Director, Customer Success in the Sensory Product Development team. You will lead client engagements, shape analytic strategy, and drive complex innovation programs for top brands.

You will coach a team of analysts and collaborate with account development to deliver high-impact insights. The role emphasizes strategic consulting, cross-functional leadership, and strong client relationships within a flexible, remote US work environment.

Qualifications

• At least 5+ years of experience in a consulting role on Innovation Strategy or Sensory Product Research; Custom product testing experience preferred.
• At least 3+ years of people management and/or coaching experience.
• Demonstrated ability to lead complex innovation and sensory research programs from scoping through final recommendations.
• Experience serving as a strategic consultant to clients, influencing innovation and business decisions.

Responsibilities

• Drive strong client satisfaction through deliverables and by supporting the scoping discussions with Account Development for complex projects.
• Define and execute against an analytic strategy aligned to client expectations.
• Review/advise on project execution elements for complex studies (design, feasibility, timing).
• Serve as a strategic client partner, understanding their business needs and innovation process.
• Join/lead presentations with clients to add senior-level consulting perspective and identify follow-up opportunities.
• Coach a team of Analysts/Associate Managers/Managers and manage workload and engagement.

Skills

Consulting experience

People management

Sensory research

Client leadership

Project delivery

Tools

Microsoft Office

Microsoft Dynamics

Decipher

BASES software

Job description

NIQ is seeking a Director, Customer Success in the Sensory Product Development team. You will lead client engagements, shape analytic strategy, and drive complex innovation programs for top brands.

You will coach a team of analysts and collaborate with account development to deliver high-impact insights. The role emphasizes strategic consulting, cross-functional leadership, and strong client relationships within a flexible, remote US work environment.