Director, Customer Success — Sensory Product Innovation

SmartRecruiters, Inc.; Chicago (IL); Remote; USD 100,000 - 122,000; Full time

Benefits offered by this job

Flexible working environment

Volunteer time off

Comprehensive health insurance

Life insurance

401(k) with company match

Tuition reimbursement

Job summary

NIQ is seeking a Director, Customer Success on the SA&I Sensory Product Development Team to drive client satisfaction and analytic strategy for complex sensory studies. This remote US role partners with Account Development to shape engagements and ensure high-value outcomes.

You will coach a 4–6 person team, manage workload, and advance BASES methodologies while expanding client relationships and delivering strategic insights. Base salary is $99,800–$122,000 with comprehensive benefits.

Qualifications

• 5+ years experience in a consulting role on Innovation Strategy or Sensory Product Research; custom product testing preferred
• 3+ years people management or coaching experience
• Demonstrated ability to lead complex innovation and sensory research programs from scoping through final recommendations
• Experience as a strategic consultant influencing innovation and business decisions
• Proven track record of scalable processes and best practices to enhance team and client outcomes
• Expertise with online surveys, IHUTs, CLTs, IDIs, taste/aroma/texture tests, and focus groups

Responsibilities

• Drive client satisfaction through deliverables and scoping discussions with Account Development
• Define and execute analytic strategy aligned to client expectations
• Review and advise on study design, feasibility and timing for complex projects
• Serve as strategic client partner understanding their business needs and innovation process
• Engage senior insight partners to establish broad support for BASES as a partner
• Coach a team of 4-6 Analysts/AMs/Managers with performance reviews and development
• Manage team workload and ensure 100% time tracking and project assignments
• Lead presentations with clients and propose follow-up opportunities
• Provide subject-matter expertise on services, tools, metrics, and client standards

Skills

Consulting leadership

People management

Strategic consulting

Innovation programs

Analytics & operations

Sensory research methods

Tools

Microsoft Office

Microsoft Dynamics

Decipher

BASES software

Job description

NIQ is seeking a Director, Customer Success on the SA&I Sensory Product Development Team to drive client satisfaction and analytic strategy for complex sensory studies. This remote US role partners with Account Development to shape engagements and ensure high-value outcomes.

You will coach a 4–6 person team, manage workload, and advance BASES methodologies while expanding client relationships and delivering strategic insights. Base salary is $99,800–$122,000 with comprehensive benefits.