Director of Customer Success & Growth Strategy

Avoca; New York (NY); On-site; USD 220,000 - 280,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision insurance

Company-sponsored 401(k)

Flexible PTO plus U.S. federal holidays

Daily in-office lunch

Commuter benefits

Standing desks and workspace accommodations

Job summary

Avoca is seeking a Director of Customer Success to lead and develop a talented team of Technical Account Managers in NYC. This role involves fostering customer relationships and driving growth, ensuring our clients receive proactive, outcome-based engagements. The successful candidate will possess extensive experience, particularly in a high-growth B2B SaaS environment, and will effectively manage a small portfolio alongside team management.

We offer a competitive salary of $220,000-$280,000, a dynamic work culture, and numerous benefits to support your well-being and professional growth.

Qualifications

• 8-12+ years of experience in customer success, with 5+ years in a management role.
• Track record of building or leading teams in high-growth B2B SaaS environments.
• Strong technical instincts for problem-solving.

Responsibilities

• Lead and develop a team of Technical Account Managers.
• Set vision and create processes for customer engagement.
• Manage a small book of accounts while leading the team.

Skills

Customer success experience

Team building and management

Technical instincts

Cross-functional collaboration

Excellent communication

Job description

Avoca is seeking a Director of Customer Success to lead and develop a talented team of Technical Account Managers in NYC. This role involves fostering customer relationships and driving growth, ensuring our clients receive proactive, outcome-based engagements. The successful candidate will possess extensive experience, particularly in a high-growth B2B SaaS environment, and will effectively manage a small portfolio alongside team management.

We offer a competitive salary of $220,000-$280,000, a dynamic work culture, and numerous benefits to support your well-being and professional growth.