Senior Manager, Customer Success - Growth & Renewal Leader

Veracode; Burlington (MA); On-site; USD 143,000 - 175,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Wellness benefits

"Take What You Need" time off

Development and training programs

401k match

Professional community of peers

Job summary

Veracode seeks a Senior Manager of Customer Success to build and direct a team that delivers enhanced customer outcomes. The ideal candidate has CS leadership experience and a proven ability to foster strong customer relationships in a fast-growing, customer-centric environment.

Veracode offers a high-growth environment with career development, cross-functional collaboration, and a focus on renewals, expansion, and risk management across regions.

Qualifications

• Bachelor's degree and at least 8 years of progressive management experience in high tech, software or SaaS.
• Executive level verbal and written communication skills with a track record in CS leadership.
• Experience leading CS teams in a matrixed global organization.

Responsibilities

• Leads Customer Success team to engage, support and empower customers for successful outcomes.
• Coaches team on strategies to improve experience, adoption, renewals and expansion.
• Reports on metrics; maintains end-to-end view of customer needs and risk regionally.
• Partner with Sales and Renewals to align regional strategies and drive retention.

Skills

Leadership

Executive communication

Customer success

Team coaching

Remote team management

Strategic planning

Education

Bachelor's degree

8+ years management experience

Job description

Veracode seeks a Senior Manager of Customer Success to build and direct a team that delivers enhanced customer outcomes. The ideal candidate has CS leadership experience and a proven ability to foster strong customer relationships in a fast-growing, customer-centric environment.

Veracode offers a high-growth environment with career development, cross-functional collaboration, and a focus on renewals, expansion, and risk management across regions.