Director of Customer Success — AI Adtech Growth Leader

Covariance.ai; New York (NY); Hybrid; USD 150.000 - 200.000; Vollzeit

Benefits dieser Stelle

401k with match

Unlimited PTO + 13 holidays

Daily Grubhub lunch stipend

Zusammenfassung

Covariance.ai is hiring a Director of Customer Success to act as a trusted advisor to the world’s largest brands. You’ll partner with CMOs and VPs across marketing, analytics, and leadership to drive value from our AI-powered competitive and audience intelligence platform, ensuring renewal and expansion.

You will lead success plans, business reviews, and platform advocacy while growing adoption and guiding customers through trials to subscriptions.

Qualifikationen

• 8+ years in customer success, account management, or customer analytics at data/analytics/adtech/martech.
• Experience with retailers or consumer brands with physical stores and their decision processes.
• Hands-on with data and ability to tell clear stories from analyses.
• Executive presence and trusted partner to CMOs/VPs.
• Experience with adtech, martech, audiences, identity, measurement.
• Proficient with AI tools for analysis, drafting, and prep.

Aufgaben

• Define success plans with each customer, including goals, metrics, renewal path.
• Lead business reviews with customer executives to show value and set priorities.
• Serve as trusted advisor across marketing, analytics, and leadership teams.
• Set success criteria at trial/signature and drive to subscription.
• Be platform expert to answer questions and generate case studies.
• Own renewal and seek opportunities to expand adoption and revenue.
• Provide Voice of the Customer to Product to influence roadmaps.
• Develop the playbook for business reviews, scorecards, and renewals.

Kenntnisse

Executive presence

Data fluency

Relationship building

Strategic thinking

Communication

AI tools usage

Tools

Analytics tools

Jobbeschreibung

Covariance.ai is hiring a Director of Customer Success to act as a trusted advisor to the world’s largest brands. You’ll partner with CMOs and VPs across marketing, analytics, and leadership to drive value from our AI-powered competitive and audience intelligence platform, ensuring renewal and expansion.

You will lead success plans, business reviews, and platform advocacy while growing adoption and guiding customers through trials to subscriptions.