Director of Customer Success

Jobot; Denver (CO); Hybrid; USD 100,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K with match

Unlimited PTO

Hybrid work model

Job summary

Jobot in Denver, CO, seeks a Director of Customer Success to lead a growing team and drive customer satisfaction across the manufacturing portfolio. The role involves quota management, upsell initiatives, and renewals, with a focus on delivering a world-class customer experience.

The position offers hybrid work with 2–3 days in the Denver office and a compensation package that includes base salary plus discretionary bonus, medical/dental/vision, a 401K match, and unlimited PTO.

Qualifications

• Minimum of 5 years in a customer success leadership role, preferably in manufacturing.
• Proven track record of meeting or exceeding quotas.
• Experience upselling and cross-selling products and services.
• Experience in managing the contract renewal process.
• Strong leadership and people development skills.
• Excellent communication and relationship-building abilities.
• Strong problem-solving and proactive issue resolution.
• Deep understanding of manufacturing challenges and opportunities.
• A customer-focused mindset with a passion for service excellence.

Responsibilities

• Lead and develop a high-performing customer success team to drive satisfaction, retention and growth.
• Set and oversee the team's quota targets to ensure goals are met or exceeded.
• Develop strategies for upselling and cross-selling to existing customers.
• Manage contract renewals and ensure favorable terms and renewals.
• Collaborate with sales and other departments to ensure a seamless customer journey.
• Monitor customer health and proactively address issues to improve outcomes.

Skills

Customer success leadership

Quota attainment

Upsell and cross-sell

Contract renewal management

Team leadership

Communication skills

Problem solving

Manufacturing industry knowledge

Customer-focused mindset

Job description

Director of Customer Success

$100000 - $130000 per year | Denver, CO | On-site | Permanent

Hybrid in office three days a week

A bit about us:

Founded nearly a decade ago and based in Denver, with a growing national footprint, we are a technology-enabled storage solutions provider helping enterprise organizations centralize and manage storage assets across the country. Powered by proprietary technology, we streamline the administrative complexity of managing distributed storage portfolios, creating efficiencies across operations, procurement, and sales teams. We are a high-growth, private equity-backed organization building a scalable enterprise sales engine.

Why join us?

• Competitive Compensation: $120,000-$150,000 base + discretionary bonus
• Full Benefits: Medical, dental, vision, 401K with a match, and unlimited PTO
• Hybrid Flexibility: 2-3 days per week in Denver office
• Strong Leadership Exposure: Direct partnership with CEO
• Growth Trajectory: Join during scaling phase with significant upside

Job Details

Job Details:

We are looking for a dynamic Director of Customer Success to join the team in the Manufacturing industry. This position is a pivotal role in our organization, where you will be responsible for leading a team, meeting quotas, upselling, and contract renewals. You will be the driving force behind our customer success strategy, ensuring that we deliver a world-class customer experience that sets us apart from our competitors.

Responsibilities

1. 1. Lead and develop a high-performing team of customer success professionals to drive customer satisfaction, retention, and growth.
2. 2. Establish and oversee the customer success team's quota, ensuring that targets are met or exceeded.
3. 3. Develop and implement strategies for upselling and cross-selling our products and services to our existing customers.
4. 4. Manage the contract renewal process, ensuring that renewals are completed in a timely manner and that customers are satisfied with the terms.
5. 5. Work closely with other departments, such as sales, to ensure a seamless customer experience.
6. 6. Monitor and report on customer health, identifying any potential issues and working proactively to resolve them.

   Qualifications

   1. 1. A minimum of 5 years of experience in a customer success leadership role, preferably within the manufacturing industry.
   2. 2. Proven experience in meeting or exceeding quotas.
   3. 3. Demonstrated ability to upsell and cross-sell products and services.
   4. 4. Experience in managing the contract renewal process.
   5. 5. Strong leadership skills, with a proven ability to lead and develop a high-performing team.
   6. 6. Excellent communication and interpersonal skills, with the ability to build strong relationships with customers.
   7. 7. Strong problem-solving skills, with the ability to proactively identify and resolve issues.
   8. 8. A deep understanding of the manufacturing industry and the challenges and opportunities it presents.
   9. 9. A customer-focused mindset, with a passion for delivering exceptional customer service.

   Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

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