Customer Service Representative - State Farm Agent Team Member

State Farm; Minot (ND); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Paid time off

Training & development

Job summary

State Farm Aardahl Agency in Minot is seeking a customer service representative to deliver exceptional experiences, resolve inquiries, and support policyholders with accuracy and empathy. You will collaborate with the agency team to anticipate needs and provide timely responses.

We look for customer-focused, empathetic team members and see growth opportunities for driven, sales-minded individuals who want to contribute to the community and help people protect what matters most.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

Attention to detail

Multitasking

Customer service experience

Job description

Benefits

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Training & development

ROLE DESCRIPTION

As a customer service representative with Aardahl Agency -State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.