Director of Customer Logistics & Supply Chain Excellence

Stone Alliance Group Career Page

Miami (FL)

On-site

USD 150,000 - 230,000

Full time

14 days+

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Job summary

Stone Alliance Group is seeking a strategic Director, Customer Logistics & Supply Chain Operations in the Miami area (Remote option available). You will lead Customer Service, Customer Logistics, and Distribution Planning to support growth and elevate the customer experience across the order-to-cash cycle.

You will drive standardization, automation, and controls, partner withFinance and 3PLs, and own initiatives from EDI to ERP implementations.

Qualifications

Bachelor's degree in supply chain, operations, business, or a related field; an MBA or advanced degree is preferred.
At least 10 years of progressive leadership experience in supply chain operations, including logistics, distribution, and customer service.
Experience managing and developing direct reports in customer service/logistics.
Deep knowledge of Distribution Requirements Planning, logistics management, and distribution network design.
Demonstrated success implementing process automation, scalable systems, and operational controls in a high-growth environment.
Experience managing 3PLs, transportation providers, and other third-party service partners.
Strong business judgment and a continuous improvement mindset.
Excellent leadership, collaboration, communication, and change management skills.

Responsibilities

Lead the customer service function, ensuring fast, accurate, and customer-focused support throughout the order lifecycle.
Develop standardized, scalable processes that improve case resolution, order accuracy, and customer satisfaction.
Drive process automation initiatives that increase efficiency and reduce manual work.
Partner with third-party service providers to ensure systems and support tools meet evolving business and customer needs.
Build in controls and audits to support accurate order fulfillment, returns processing, and invoicing.
Partner with Finance to ensure efficiency and accuracy of the order-to-cash cycle.
Maintain all customers and on-board new customers, as required with: EDI Set-up, Item Conversion Tables, Routing Guides, and Customer Portal Compliance.
Own and optimize outbound and reverse logistics, including order routing, carrier management, delivery tracking, and returns.
Negotiate and manage contracts with parcel, LTL, FTL, 3PL, and other logistics providers, ensuring cost control, performance, and service-level compliance.
Develop and execute a logistics strategy that balances speed, cost, and customer experience.
Lead the automation of key logistics workflows, including the ongoing EDI project and ERP implementation initiatives.
Establish and monitor OTIF metrics and work cross-functionally to resolve exceptions, including holistic internal service metrics and service as measured by customers for key accounts.
Lead continuous improvement efforts that strengthen logistics efficiency and sustainability.
Develop and lead the Distribution Requirements Planning process to ensure inventory is positioned effectively across the network to meet customer demand.
Create and manage plans for inventory placement, replenishment, and order fulfillment.
Optimize distribution center operations in alignment with sales forecasts, planning priorities, and customer expectations.
Improve inventory availability, reduce stockouts, and balance service levels with cost-to-serve considerations.
Implement scalable and sustainable warehousing and fulfillment practices.
Partner with company leadership to develop and evolve the distribution network strategy, including facility locations, capacity planning, and product flow.
Support the execution of network changes, including distribution center launches or transitions, transportation model changes, and footprint expansion.
Use data and cross-functional input to guide decisions that balance cost, service, and scalability.
Develop roadmaps and business cases for future distribution and fulfillment capabilities aligned with company growth.