Director of Customer Experience - Transportation

FFE Transportation Services; Lancaster (TX); On-site; USD 75,000 - 90,000; Full time

Job summary

A logistics service provider is seeking a Customer Service Director to enhance customer satisfaction and drive service excellence. The ideal candidate has over 4 years of management experience, a solid background in telephone sales, and in-depth knowledge of customer service principles. This leadership role involves developing strategies for profitability and maintaining high customer satisfaction levels., located in Lancaster, TX.

Qualifications

• Minimum two years’ experience in telephone sales or dispatch.
• 4+ years of management experience required.
• Proven ability to inspire and lead others.

Responsibilities

• Drive customer service excellence through processes and best practices.
• Maintain contact with customers to address needs and issues.
• Create strategies to maximize account profitability.

Skills

Telephone sales experience

Management experience

Customer Service leadership

Organizational skills

Strong verbal/written communication

Microsoft Office proficiency

Transportation industry knowledge

Ability to lead team

Job description

A logistics service provider is seeking a Customer Service Director to enhance customer satisfaction and drive service excellence. The ideal candidate has over 4 years of management experience, a solid background in telephone sales, and in-depth knowledge of customer service principles. This leadership role involves developing strategies for profitability and maintaining high customer satisfaction levels., located in Lancaster, TX.