Customer Experience Champion

Georgia Ports Authority; Savannah (GA); On-site; USD 42,000 - 54,000; Full time

Job summary

Georgia Ports Authority is seeking a Customer Experience Representative to join the 5082 - Customer Experience team at Garden City Terminal in Savannah, GA. This non-exempt role focuses on delivering distinctive customer service and building loyalty by understanding customer needs and providing value-added services.

The ideal candidate has 3+ years in customer relations and strong proficiency with Microsoft Office; high school diploma required, with a four-year degree preferred in business,

Qualifications

• 3+ years customer relations experience, strong knowledge in international trade procedures preferred.
• Proficiency in MS Word, Excel, PowerPoint; strong written, oral and presentation skills.
• High School Diploma required; four-year degree preferred in business, marketing or communications.

Responsibilities

• Primary point of contact for GPA customers on inquiries, challenges and problem-solving issues.
• Provide general information regarding GPA services and facilities.
• Educate customers on SOPs and transaction requirements to promote cargo movement.
• Educate users on self-service facilities as they become available.
• Promote GPA's features and services to existing and prospective customers using GPA software and Internet connections.
• Test systems upgrades and enhancements and provide feedback on how they will work for customers and teams.
• Develop cooperative relationships with internal and external customers.
• Ensure high execution of services throughout GPA.
• Learn to use performance measurements and skill standards; meet or exceed departmental KPIs.
• Participate in improvement teams and project teams as required by the Customer Experience Manager or Supervisors.
• Performs other duties as assigned.

Skills

Microsoft Word

Microsoft Excel

PowerPoint

Written communication

Oral communication

Presentation skills

Interpersonal skills

Education

High School Diploma or equivalent

Bachelor's degree in business/marketing/communications

Job description

Georgia Ports Authority is seeking a Customer Experience Representative to join the 5082 - Customer Experience team at Garden City Terminal in Savannah, GA. This non-exempt role focuses on delivering distinctive customer service and building loyalty by understanding customer needs and providing value-added services.

The ideal candidate has 3+ years in customer relations and strong proficiency with Microsoft Office; high school diploma required, with a four-year degree preferred in business,