Director of Customer Care

Union; Fort Bridger (WY); On-site; USD 132,000 - 155,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

ESOP

Life Insurance

FSA

Paid Time Off

Job summary

Union Wireless, based in Mountain View, Wyoming, seeks a Director of Customer Care to lead retail and business sales, operator services, and support operations. You will shape customer experience strategy and drive revenue growth while ensuring service excellence across our footprint.

You will guide a high-performing team, partner with cross-functional leaders, and influence service offerings. This executive role emphasizes strategic planning, people development, and customer-centric execution.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Communications, or related field.
• 7+ years of progressive leadership experience in customer service, sales, retail operations, telecommunications, or related industry.
• Demonstrated success leading multi-location teams and developing leaders.
• Strong business acumen with experience in strategic planning, budgeting, forecasting, and performance management.
• Experience analyzing customer, sales, and operational data to drive decision-making.
• Excellent communication, coaching, and relationship-building skills.
• Proven ability to inspire teams and achieve organizational goals.

Responsibilities

• Provide strategic leadership for retail sales, business sales, operator services, and customer support operations.
• Develop and execute customer care and sales strategies to drive revenue growth and improve satisfaction.
• Collaborate across departments to align customer needs with planning and product development.
• Lead supervisors and customer-facing staff across the service footprint.
• Oversee direction, coordination, and performance of customer care operations.

Skills

Leadership

Strategic planning

Budgeting

Forecasting

Performance management

Data analysis

Communication

Coaching

Relationship building

Education

Bachelor's degree in Business Admin/Marketing/Communications

Job description

Lead Exceptional Service. Shape the Customer Experience. Live Where Others Vacation.

Are you a transformational leader who is passionate about customer experience, sales excellence, and building high-performing teams? Do you want the opportunity to make a meaningful impact in an organization where your decisions shape strategy, culture, and growth?

Benefits

Union Wireless is seeking a Director of Customer Care to lead our customer-facing operations, including retail sales, business sales, operator services, and customer support. This is a unique executive leadership opportunity to drive customer satisfaction, revenue growth, and service excellence across our organization while enjoying an unmatched quality of life in beautiful southwest Wyoming. Union Wireless offers a competitive salary and benefits package designed to support your health, financial security, and work-life balance, including:

Range: $131,703.00 - $154,743.00 annually, depending on qualifications and experience.

Union Wireless offers a competitive salary and benefits package designed to support your health, financial security, and work-life balance, including Medical, Dental, and Vision Insurance, 401(k) Retirement Plan, Employee Stock Ownership Plan (ESOP), Life Insurance, Flexible Spending Account (FSA), Paid Time Off.

Why Union Wireless?

At Union Wireless, we're more than a telecommunications provider. We're a company deeply connected to the communities we serve. As our Director of Customer Care, you'll have a direct influence on company performance, customer experience strategy, employee development, and future service offerings.

You’ll work alongside a collaborative leadership team while guiding the customer care vision for a company known for innovation, personalized service, and strong community relationships.

Why Mountain View, Wyoming?

Imagine leaving rush-hour traffic behind and replacing it with open skies, mountain views, and unlimited outdoor adventure.

Located in the heart of southwest Wyoming, Mountain View offers:

• Easy access to the Uinta Mountains, Flaming Gorge Reservoir, and some of the West's most spectacular recreation areas
• World-class fishing, hiking, hunting, camping, boating, snowmobiling, and skiing
• A family-friendly community with excellent schools and a strong sense of belonging
• Affordable living and a slower pace that allows you to enjoy life outside of work
• Short commutes and more time to spend doing what matters most
• Safe neighborhoods and a welcoming small-town atmosphere

Mountain View offers a lifestyle that's difficult to find elsewhere.

Position Summary

The Director of Customer Care provides strategic leadership for retail sales, business sales, operator services, and customer support operations. This role is responsible for developing and executing customer care and sales strategies that drive revenue growth, improve customer satisfaction, and strengthen Union Wireless's market position.

The Director collaborates across departments to ensure customer needs, market demands, and service opportunities are incorporated into operational planning, product development, and organizational strategy.

Leadership Responsibilities

The Director of Customer Care leads a team of supervisors and customer-facing employees throughout Union Wireless's service footprint. This position is responsible for the overall direction, coordination, and performance of customer care operations.

Preferred Qualifications

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field
• 7+ years of progressive leadership experience in customer service, sales, retail operations, telecommunications, or a related industry
• Demonstrated success leading multi-location teams and developing leaders
• Strong business acumen with experience in strategic planning, budgeting, forecasting, and performance management
• Experience analyzing customer, sales, and operational data to drive decision-making
• Excellent communication, coaching, and relationship-building skills
• Proven ability to inspire teams and achieve organizational goals

At Union Wireless, you'll find more than a job. You'll find an opportunity to lead a talented team, influence company strategy, and help shape the customer experience for thousands of customers across our region.