Director of Customer Care & Experience

Union; Mountain View (WY); On-site; USD 132,000 - 155,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) Retirement Plan

Employee Stock Ownership Plan (ESOP)

Life Insurance

Flexible Spending Account (FSA)

Paid Time Off

Job summary

Union Wireless, based in southwest Wyoming, seeks a Director of Customer Care to lead our customer-facing operations, including retail sales, business sales, operator services, and support. This executive role shapes strategy, culture, and growth while delivering outstanding customer experiences.

The Director will guide a team of supervisors, collaborate across departments, and develop customer care and sales strategies that drive revenue growth and satisfaction across our service footprint in

Qualifications

• Bachelor's degree required in business or related field.
• 7+ years of progressive leadership in customer service, sales, retail ops, telecommunications, or related industry.
• Experience leading multi-location teams and developing leaders.
• Strong business acumen with strategic planning, budgeting, forecasting, and performance management.
• Experience analyzing customer, sales, and operational data to drive decisions.
• Excellent communication, coaching, and relationship-building skills.
• Proven ability to inspire teams and achieve organizational goals.

Responsibilities

• The Director of Customer Care provides strategic leadership for retail sales, business sales, operator services, and customer support operations.
• This role is responsible for developing and executing customer care and sales strategies that drive revenue growth, improve customer satisfaction, and strengthen Union Wireless's market position.
• The Director collaborates across departments to ensure customer needs, market demands, and service opportunities are incorporated into operational planning, product development, and organizational strategy.
• The Director of Customer Care leads a team of supervisors and customer-facing employees throughout Union Wireless's service footprint.

Skills

Leadership

Strategic planning

Budgeting

Forecasting

Data analysis

Communication

Education

Bachelor's degree in Business Administration, Marketing, Communications, or a related field

Job description

Union Wireless, based in southwest Wyoming, seeks a Director of Customer Care to lead our customer-facing operations, including retail sales, business sales, operator services, and support. This executive role shapes strategy, culture, and growth while delivering outstanding customer experiences.

The Director will guide a team of supervisors, collaborate across departments, and develop customer care and sales strategies that drive revenue growth and satisfaction across our service footprint in