Contact Center Director of Sales

Russell Cellular- Authorized Verizon Dealer; Springfield (MO); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Medical insurance

401(k)

Paid time off

EAP

Verizon discounts

Career development

Same day pay

Job summary

Russell Cellular is seeking a dynamic Contact Center Director of Sales to lead our consumer and business telesales operations. You will drive sales growth, ensure exceptional customer experience, and align strategies with Verizon partnerships.

The role demands strong leadership, data-driven decision making, and the ability to develop future leaders in a high-volume contact center environment. In this executive role, you will oversee performance metrics, workforce planning, training, and

Qualifications

• 7+ years of leadership in sales or customer operations, preferably in contact centers or retail telecom.
• Proven track record of driving sales growth and operational performance.
• Strong capability in KPI management, analytics, and team development.
• Excellent communication, organizational, and decision-making skills.

Responsibilities

• Lead, coach, and develop managers and frontline teams.
• Drive sales performance, revenue growth, and conversion results.
• Oversee contact center operations, customer experience, and workforce planning.
• Manage KPIs, performance accountability, and continuous improvement initiatives through data.
• Provide strategic direction for training and leadership development.
• Lead cross functional initiatives.
• Build strong partnerships with Verizon and key business stakeholders.
• Collaborate across departments to achieve company goals and drive business results.

Skills

Leadership

Sales leadership

KPI management

Analytics

Customer experience

Strategic planning

People development

Job description

Russell Cellular is seeking a dynamic Contact Center Director of Sales, to lead our consumer and business telesales operations. This role is responsible for driving sales growth, operational performance, leadership development, and strategic execution across a high-volume contact center environment.

Why Join Russell Cellular?

This is an opportunity to lead a large, evolving organization, influence company strategy, develop future leaders, and drive meaningful business results in partnership with Verizon.

Since 1993, Russell Cellular has grown into one of the nation's largest Verizon Authorized Retailers, serving customers through hundreds of locations across the country. We are committed to developing our people, supporting our communities, and creating opportunities for employees to grow personally and professionally. As a Russell Cellular employee, you will practice Russell Cellular’s core values of Integrity, Expertise, InitiativeandServiceand will live out our brand foundation of Care for Every Person with your team, customers and members of the communities in which we do business.

Benefits

Eligible employees may have access to:

• Medical, dental, vision, and life insurance benefits.
• 401(k)
• Paid time off, paid sick leave, and company holidays.
• Employee Assistance Program (EAP).
• Verizon discounts, sales contests, and performance incentives.
• Career development, advancement opportunities, and paid training.
• Same day pay options.

Key Responsibilities

• Lead, coach, and develop managers and frontline teams.
• Drive sales performance, revenue growth, and conversion results.
• Oversee contact center operations, customer experience, and workforce planning.
• Manage KPIs, performance accountability, and continuous improvement initiatives through data.
• Provide strategic direction for training and leadership development.
• Lead cross functional Initiatives.
• Build strong partnerships with Verizon and key business stakeholders.
• Collaborate across departments to achieve company goals and drive business results.

Qualifications Required

• 7+ years of leadership experience in sales, customer operations, contact centers, telecommunications, retail, or a related field.
• Proven success leading leaders and driving sales and operational performance.
• Strong experience with KPI management, analytics, and team development.
• Excellent communication, organizational, and decision‑making skills.

Preferred

• Telecommunications or wireless industry experience.
• Experience leading consumer and B2B sales teams.
• High‑volume contact center leadership experience.
• Experience working with major carriers, vendors, or strategic business partners.
• Experience leading organizations of 100+ employees.

Why Join Russell Cellular?

This is an opportunity to lead a large, growing organization, influence company strategy, develop future leaders, and drive meaningful business results in partnership with Verizon.

Equal Opportunity Employer Statement

Russell Cellular is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Russell Cellular makes hiring decisions based solely on qualifications, merit, and business needs at the time.