Director of CRM & Omnichannel Growth

Corporate Logo; Hilliard (OH); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Competitive Employee Discount

Tuition Reimbursement

401(k) Retirement Plan with Company Match

Paid Time Off

Industry-Leading Training

Job summary

A leading retail organization is seeking a Director of Customer Relationship Management (CRM) based in Hilliard, OH. This pivotal role involves driving customer acquisition, retention, and lifetime value through effective CRM strategies. The ideal candidate will have extensive experience in omnichannel retail, demonstrating strong analytical skills and leadership abilities. This position offers competitive benefits and a commitment to employee growth and development.

Qualifications

• 8–12+ years of experience in CRM, lifecycle marketing, or customer experience.
• 3–5+ years of people management experience.
• Hands-on experience with customer data quality management.

Responsibilities

• Lead the execution of CRM strategy to drive store traffic and conversion.
• Manage customer lifecycle across acquisition, onboarding, and retention.
• Collaborate with multiple departments to optimize customer engagement.

Skills

CRM Strategy Development

Customer Data Management

Analytical Skills

Cross-functional Leadership

Omnichannel Marketing

Education

Bachelor’s degree in Marketing, Business, or Information Systems

MBA or advanced degree

Tools

CRM Platforms (Bloomreach)

Marketing Automation Tools

Customer Data Platforms

Job description

A leading retail organization is seeking a Director of Customer Relationship Management (CRM) based in Hilliard, OH. This pivotal role involves driving customer acquisition, retention, and lifetime value through effective CRM strategies. The ideal candidate will have extensive experience in omnichannel retail, demonstrating strong analytical skills and leadership abilities. This position offers competitive benefits and a commitment to employee growth and development.