Director of Crisis and Service Navigation

Turnaround, Inc.; Towson (MD); Hybrid; USD 110,000 - 120,000; Full time

Job summary

Turn Around, Inc. seeks a Director of Crisis and Service Navigation in Towson, MD, to lead its 24/7 helpline, text line, emergency shelter services, and intake coordination.

This senior role drives advocacy and case management for survivors of sexual violence, IPV, and human trafficking, ensuring timely safety and access to resources. The position offers hybrid work flexibility with standard business hours and potential evening/weekend coverage to support crisis operations.

Qualifications

• Leadership experience in crisis services or survivor support programs.
• Experience managing large multidisciplinary teams and front-line staff.

Responsibilities

• Provide strategic and operational leadership for Turn Around, Inc.’s front-line survivor response programs (24/7 helpline, text line, shelter services).
• Oversee intake coordination, advocacy, case management, and crisis response practices to ensure trauma-informed, survivor-centered service delivery.
• Collaborate across departments to align programs with licensing, funding requirements, and best practices in victim services.

Job description

Director of Crisis and Service Navigation - Turn Around, Inc. * About Us* Get Help* Educate* Events* Get Involved* Contact Us* Quick ExitCrisis line: 443-279-0379 Text line: 410-498-5956Position titleDirector of Crisis and Service NavigationDescriptionThe **Director of Crisis and Service Navigation** provides strategic and operational leadership for TurnAround’s front-line survivor response programs, including the 24/7 helpline and text line, emergency shelter services, intake coordination, and short- and long-term advocacy and case management services for survivors of sexual violence, intimate partner violence, and human trafficking.This key leadership role is responsible for ensuring a seamless, trauma-informed, survivor-centered client experience from the first point of contact through engagement in ongoing supportive services. The Director oversees program quality, staff supervision, crisis response practices, service coordination, program outcomes, and continuous improvement efforts to ensure survivors receive timely access to safety, stabilization, advocacy, and supportive resources.The Director works collaboratively across departments to ensure programs align with TurnAround’s mission, trauma-informed values, licensing and funding requirements, and best practices in victim services.Learn MoreHiring organizationEmployment TypeFull-timeJob LocationTowson, MarylandWorking HoursThis position operates in a professional office and residential services environment with potential for hybrid work flexibility as approved by agency leadership. Regular availability during standard business hours is expected, with occasional evening or weekend responsibilities to support crisis response operations and emergency consultation needs.Base Salary$110,000-$120,000 (based on licensure and experience) *Per year*Date postedJuly 13, 2026