Crisis Response & Service Navigation Lead

Turnaround, Inc.; Towson (MD); Hybrid; USD 90,000 - 100,000; Full time

Job summary

Turnaround, Inc. is seeking an Assistant Director of Crisis Response & Service Navigation to help lead and operate the agency's crisis response programs, including the 24/7 helpline, text line, and shelter services.

A Bachelor's degree in a related field is required, with a Master’s preferred, and at least four years of victim services or crisis response experience. The role involves coordinating intake, assessment, advocacy, and case management across diverse settings; some evening/weekend

Qualifications

• Bachelor's degree in social/human services or related field required; Master's preferred.
• Minimum 4 years of experience in victim services, crisis response, or related human services.
• Experience with survivors of sexual violence, domestic violence, or human trafficking preferred.

Responsibilities

• Support day-to-day leadership and operation of Crisis Response and Service Navigation programs.
• Oversee 24/7 Helpline and Text Line, Emergency Shelter Services, intake and screening, and advocacy/case management.
• Collaborate with shelter staff, partners, and community resources to coordinate services.
• Ensure quality service delivery and crisis operation coverage, including on-call responsibilities.

Skills

Victim services experience

Crisis response

Advocacy & case management

Behavioral health knowledge

Shelter services

Education

Bachelor's degree in Social Work, Human Services, Psychology, Counseling, Criminal Justice, or related field

Master's degree preferred

Job description

Turnaround, Inc. is seeking an Assistant Director of Crisis Response & Service Navigation to help lead and operate the agency's crisis response programs, including the 24/7 helpline, text line, and shelter services.

A Bachelor's degree in a related field is required, with a Master’s preferred, and at least four years of victim services or crisis response experience. The role involves coordinating intake, assessment, advocacy, and case management across diverse settings; some evening/weekend