Director of Continuous Improvement & Transformation

University of North Carolina at Chapel Hill; Chapel Hill (NC); On-site; USD 110,000 - 140,000; Full time

Job summary

University of North Carolina at Chapel Hill seeks a Director of Continuous Improvement & Transformation in the Dean's Office of the Adams School of Dentistry. The role leads high-priority projects to improve operations, service delivery, and stakeholder experience, working with school leadership to define, scope, and prioritize initiatives from planning through implementation and evaluation.

The director collaborates across departments, applying project management and change management

Qualifications

• Knowledge of project management, change management, and organizational improvement principles.
• Bachelor's or master's degree with 0 to 2 years of experience or related education/experience.
• Strong analytical, facilitation, and communication skills.
• Preferred: PMP certification and Prosci change management training.

Responsibilities

• Lead high-priority initiatives that improve operations, effectiveness, and service delivery.
• Define, scope, and prioritize projects and manage them through planning, design, implementation, and evaluation.
• Coordinate subject matter experts and stakeholders across departments to monitor progress and adoption.
• Act as a strategic thought partner to school leadership using PM, change management and analytics.

Skills

Analytical

Facilitation

Communication

Education

Bachelor's degree

Master's degree

Job description

University of North Carolina at Chapel Hill is hiring a Director of Continuous Improvement & Transformation. The role sits in the Dean's Office of the Adams School of Dentistry and leads high-priority projects that improve the school's operations, service delivery, and the experience of faculty, staff, students, and patients. The director works with school leadership to define, scope, and prioritize projects and carries them from planning through implementation and evaluation.

Highlights

• Lead complex, high-priority initiatives that improve operations, organizational effectiveness, and service delivery at the Adams School of Dentistry, whether one large project or several at once.
• Identify operational challenges and opportunities, define, scope, and prioritize projects, and analyze current-state processes to develop solutions aligned with the school's priorities.
• Run projects through the full lifecycle of planning, solution design, implementation, change management, evaluation, and continuous improvement, setting goals, deliverables, and measures of success.
• Coordinate subject matter experts and stakeholders across departments and programs, monitor progress, resolve barriers, and support adoption of the improvements.
• Act as a strategic thought partner to school leadership using project management, change management, and analytical approaches.
• Knowledge of project management, change management, and organizational improvement principles, a bachelor's or master's degree with 0 to 2 years of experience or a combination of related education and experience, and strong analytical, facilitation, and communication skills.
• Preferred experience leading cross-functional or organization-wide projects in higher education or academic health care, PMP certification, and change management training such as Prosci.
• Full-time permanent staff position at 40 hours per week, located in North Carolina.