Director, Business Insights & Analytics

Collectors; California (MO); Hybrid; USD 160,000 - 260,000; Full time

Benefits offered by this job

Health Insurance

401(k) Matching Plan

Flexible Hours

Vacation & Holidays

Employee Discounts

Educational assistance

Job summary

Collectors in Santa Ana, CA, is seeking a Director, Business Insights & Analytics to own data insights across PSA Marketplace, PSA Exchange, Vault, and eBay Consignment. You will transform transactional, marketing, operational, product, and behavioral data into decisions for Marketplace leadership.

The role blends strategy with hands-on execution in a lean, connected team. You’ll report to the President, Marketplace, and may work onsite or remote within a hybrid model.

Qualifications

• 7-10+ years of experience working with data to drive analyses & business insights, ideally in Marketplaces, FinTech, or eCommerce industries.
• You are equally comfortable writing SQL queries yourself as you are guiding, mentoring, and managing a lean team of analysts.
• You are strategic, curious, and can carry forward analyses, test hypotheses, and present structured recommendations.

Responsibilities

• Define and own the Marketplace analytics stack to monitor key metrics (sellers, buyers, vaults, GMV, AUM, cohort analysis, conversion funnels).
• Partner with Product, Engineering, Finance, Operations and Marketing to ensure a shared data view across functions.
• Provide product insights on feature usage and funnel efficiency to inform leadership.

Skills

SQL queries

Mentoring

Business acumen

Communication

Analytical thinking

Tools

SQL

dbt

Tableau

Mode

Lightdash

Job description

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.

Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder.

Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, the UK, and France.

As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on‑site interview as part of the final stages of the process.

We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have.

We’re looking for a Director, Business Insights & Analytics to own the data and insights function across PSA Marketplace, including PSA Exchange, Vault, and eBay Consignment businesses. You’ll transform transactional, marketing, operational, product, and behavioral data into decisions the Marketplace leadership team acts on.

This is a hands‑on, part strategist, part executor role. Our ideal candidate is a player / coach that leads a lean team and acts as the connective tissue between the business, central data, product, and key cross‑functional partner teams.

You’ll report to the President, Marketplace. We believe that there is significant value in in‑person collaboration. If you live within a 1 hour commuting distance to one of our offices, you will be required to be onsite most of the time. Remote or hybrid candidates will also be considered. This will be discussed further as part of the recruiting process.

What You’ll Do

• Define and own the Marketplace analytics stack to accurately and consistently monitor key business metrics such as: # of sellers / buyers / vaulters, GMV, AUM, take rate, LTV & cohort analysis, and liquidity / conversion funnels
• Strategic sounding board: partner with GMs and BD lead to pressure-test emerging ideas with data. In an advisory capacity, size opportunities, validate assumptions, and flag where data is inconclusive or unavailable
• Cross‑functional coordination: collaborate with Product, Engineering, Finance, Operations and Marketing to ensure each function works off a shared, consistent view of Marketplace data
• Product insights: partner with product to understand feature usage, funnel efficiency, and user cohort performance across the pods to inform Marketplace leadership
• Marketing insights: partner with Marketing to deliver acquisition, attribution, and segment data to inform Marketplace‑specific marketing investments and GTM motions
• Data infrastructure requirements: partner closely with Central Data team Engineering and Product teams to inform data models / data infrastructure requirements, ensuring business requirements are appropriately captured to build insights off of
• Fraud coordination: partner with the Fraud team and GMs on shared data signals - anomalous transaction patterns, account behavior, and listing-level risk indicators - via data‑sharing and pattern‑flagging
• Deliver recurring insights and ad hoc analysis to the GMs and support Board / Exec reporting - examples include: vault cohort analysis, inform bidding engine logic

Who You Are

• 7-10+ years of experience working with data to drive analyses & business insights, ideally in Marketplaces, FinTech, or eCommerce industries
• Player / Coach DNA: you are equally as comfortable writing SQL queries yourself as you are guiding, mentoring, and managing a lean team of analysts
• Strong business acumen: you are strategic and curious. You ask questions to deeply understand the business and can carry forward analyses, test hypotheses, and present back structured recommendations that solve ambiguous problems
• Strong communicator: you can communicate across all levels of the org, effectively translating between high level business leaders, to analysts, to engineers and technical counterparts
• Technical expertise: experience working with large datasets using SQL, building data abstractions to support reporting and analysis, and creating shareable deliverables for stakeholders in BI tools like Tableau, Mode, or Lightdash; experience building data pipelines with dbt a plus
• Collectibles or alternative‑asset market familiarity is a plus, not required

Salary Range: The salary range for this position is $160,000 - 260,000. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set. This role may be eligible for bonuses, commissions, or other forms of compensation, please ask your recruiter for details.

Reasons To Join Us

• Health Insurance: All full‑time employees are eligible to enroll in Medical, Dental, and Vision
• Additional Benefits: Full‑time employees are eligible for fertility, commuter, and educational assistance benefits
• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
• Vacation: All salaried employees are eligible for flexible time‑off
• Holiday Pay: All regular, full‑time employees are eligible for ten company paid holidays
• Employee Discounts: Employees receive discounts on select grading services for approved submissions
• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities

#BI-Remote #BI-Hybrid

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We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e‑mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business‑related equipment. If you suspect fraud, please reach out to [e-mail].

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.

If you require an accommodation to apply or interview with us due to a disability or special need, please email [e-mail]

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