Director of Concessions & Guest Experience

Compass Group USA; Los Angeles (CA); On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Flexible Time Off Plan

Holiday Time Off

Personal Leave

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Job summary

Levy is seeking a Director of Concessions for the Crypto.com Arena to lead all concession operations, drive guest satisfaction, and optimize profitability. You will oversee staffing, menus, vendor relations, and a high-performing team to deliver Levy's standard of excellence at a premier sports and entertainment venue.

This role requires strategic planning, strong financial acumen, compliance with health and safety regulations, and the ability to manage events and game days at scale.

Qualifications

• Bachelor’s degree in hospitality, business administration, or related field.
• Minimum 5 years of leadership experience in concessions or high-volume food & beverage operations.
• Strong financial acumen with expertise in cost control and budgeting.
• Knowledge of health, safety, and sanitation regulations.
• Proficiency in POS systems and concession management software.

Responsibilities

• Oversee daily concessions operations, including staffing, inventory, and equipment maintenance
• Develop and implement concession menus that balance quality, efficiency, and profitability
• Manage and mentor supervisory staff to ensure operational excellence
• Monitor sales, labor, and cost metrics to meet budget targets
• Ensure compliance with all health and safety regulations
• Collaborate with event operations to meet the needs of each event or game day

Skills

Leadership experience

Financial acumen

Strategic planning

Education

Bachelor's degree in hospitality or related field

Tools

POS systems

Concession management software

Job description

Levy is seeking a Director of Concessions for the Crypto.com Arena to lead all concession operations, drive guest satisfaction, and optimize profitability. You will oversee staffing, menus, vendor relations, and a high-performing team to deliver Levy's standard of excellence at a premier sports and entertainment venue.

This role requires strategic planning, strong financial acumen, compliance with health and safety regulations, and the ability to manage events and game days at scale.