HOA Community Manager

Associa; Minneapolis (MN); On-site; USD 57,000 - 72,000; Full time

Job summary

Associa is seeking an experienced Community Association Manager to oversee a portfolio of community associations in the Minneapolis area. The role involves coordinating with homeowners, boards, vendors and Associa staff to ensure smooth operation and regulatory compliance.

You will travel to client associations, prepare reports, attend board meetings, and manage annual disclosures and financial statements, with CAM I/II salary tracks and opportunities for advancement.

Qualifications

• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Knowledge of communities, properties, and HOAs
• Understanding of HOA board roles and Community Association Manager duties
• Proficiency in professional business correspondence
• Proficiency in conflict resolution techniques
• Time management and prioritization skills
• Ability to work well with others in person or in group settings

Responsibilities

• Travel to client associations for board meetings, inspections, and events as needed.
• Prepare agendas, reports, and Board meeting packages.
• Prepare annual disclosure packages and annual financial statements for homeowners.
• Update homeowner and association information in systems.
• Coordinate facility inspections and follow-up actions.
• Supervise operations per management agreement and policies.
• Serve as liaison with the Association Board and homeowners.
• Perform administrative and management duties per the Board's requests.
• Promote and utilize Associa tools (calendar, action items, budgets, etc.).
• Review monthly financial reports and present to the Board.
• Advise on major capital expenditures as needed.

Skills

Microsoft Office

HOA knowledge

Board liaison

Business writing

Conflict resolution

Time management

Team player

Communication

Education

Bachelor's degree preferred

HOA/Community Association Management experience preferred

Tools

C3 system

Job description

We are looking for an experienced Community Association Manager to join our growing team!

Job Summary
A Community Manager is responsible for providing the overall supervision of a portfolio of community associations. The Community Manager I interacts with internal and external customers including homeowners, vendors, board members and committee members, as well as Associa staff.

Salary range:

CAM I: $57,000 - 65,000

CAM II: $65,000 - 72,000 (candidate has at least 3 years of experience managing HOAs)

Responsibilities

• Travel to client associations in order to attend board meetings, perform inspections, conduct walk-throughs and attend community events as needed and per the management agreement.
• Prepare agendas, update management reports, and compile documents and copies for Board meeting packages.
• Prepare annual disclosure packages, annual meeting notifications, and annual financial statement packages for all homeowners and arrange bulk mailing of same within the time frames set by state statute or governing documents.
• Update homeowner and association information in C3 and shared files.
• Coordinate and/or oversee inspection of building facilities and/or common area, and arrange appropriate follow up actions as required.
• Supervise the operation and administration of the Association in accordance with management agreement and the Association's policies and procedures.
• Act as or oversee the primary liaison with the Association Board of Directors and homeowners as needed.
• Perform/direct administrative and management duties as requested by the Board of Directors and in accordance with the management agreement.
• Ensure Associa community management tools are being effectively developed and utilized such as annual calendar, action item list, resolution worksheets, timed agendas, RFP matrixes, committee charters, procurement procedures, FY operating budget, etc.
• Review monthly financial reports and ensure management summary is submitted to the association Board of Directors.
• Provide and/or oversee recommendations to the Association Board of Directors and committees regarding major capital expenditures as required to maintain the desired community appearance and operation.

Other Duties and Responsibilities

• Oversee ARB (Architectural Review Board) application processing and perform on-site community inspections as necessary.
• Monitor corporate and client delinquency rates and collections process for account portfolio.
• Ensure Board of Directors is aware of legal actions involving the Association.
• Maintain unit and contract files relating to the operations of the Association.
• Manage routine and special project vendors including procurement as well as performance evaluation as contracted.
• Oversee Associa staff as contract provides.
• Oversee the AP process in accordance with Associa home office processes and procedures.
• Other duties as assigned.

Requirements

Skills

• Proficiency in Microsoft Office products (Word, Excel, Outlook, etc.).
• Knowledge of communities/property/real estate and homeowners associations.
• Knowledge of the role of the association board, the Community Association Manager, and how those roles interface with the requests of homeowners.
• Proficiency in typical business correspondence (grammar, structure, punctuation, spelling, etc.).
• Proficiency in conflict resolution techniques.
• Ability to maintain confidentiality and discretion in the performance of all duties and responsibilities.
• Self-motivated, proactive, detail oriented and a team player.
• Time management and time critical prioritization skills.
• Ability to keep workspaces organized and maintained.
• Ability to interpret verbal and/or written instructions at a proficient level.
• Ability to self-motivate, be proactive, detail oriented and successfully function as part of a team.
• Knowledge of company policies, procedures, and forms
• Partner with multiple stakeholders, for example assistant community managers, vendors, peers, clients.
• Must be able to work effectively with others in person and in group setting
• Must be able to prioritize, manage time, and meet deadlines.
• Must be able to communicate effectively and professionally on phone, email, and in-person.
• Must be able to operate general office equipment (copier, fax, phone systems, etc.).

Education and Experience

• Bachelor's Degree preferred
• Community Association Management (HOA) experience preferred

Company Description

With more than 300 branch offices across North America, Associa is building the future of community for more than 7.5 million residents worldwide. Our 15,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 48 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.