Director of Commercial Excellence & CRM Analytics

Thornton Tomasetti; Austin (TX); On-site; USD 149,000 - 299,000; Full time

Job summary

Abbott in the United States is seeking a Senior Commercial Operations lead for the CRM portfolio. You will enable predictable achievement of commercial objectives across the U.S. region, delivering data-driven strategies and standardized processes to meet sales and margin targets.

You will develop and implement tools for field effectiveness, build dashboards (Power BI), and guide cross-functional teams to optimize resource allocation and territory alignment across a ~1,300-person sales force.

Qualifications

• 7+ years of experience in commercial management and/or sales execution roles.
• CRM product and business process knowledge.
• Experience interfacing with senior leaders.
• Proven ability to develop business strategies that drive revenue or share gain.
• Excellent written and presentation communication skills.

Responsibilities

• Lead commercial excellence for a ~$2B business and 1,300-person sales org.
• Develop and drive sales force effectiveness tools and processes across all U.S. Areas.
• Design and implement franchise-specific sales processes and related tools.
• Create reporting, dashboards and analyses using Power BI for all sales ops aspects.
• Drive CRM customer segmentation and market coverage models with territory alignment.
• Lead cross-functional projects to improve operational excellence and productivity.
• Set up multi-channel strategy based on customer insights and market trends.
• Launch and ensure adoption of Salesforce.com in the U.S. and share learnings to future practices.
• Represent initiatives cross-functionally to enhance business intelligence across the U.S.

Skills

CRM product knowledge

Business process knowledge

Sales analytics

Cross-functional collaboration

Communication skills

Executive interfacing

Education

Bachelor's degree in relevant field

Tools

Salesforce.com

Power BI

Job description

Abbott in the United States is seeking a Senior Commercial Operations lead for the CRM portfolio. You will enable predictable achievement of commercial objectives across the U.S. region, delivering data-driven strategies and standardized processes to meet sales and margin targets.

You will develop and implement tools for field effectiveness, build dashboards (Power BI), and guide cross-functional teams to optimize resource allocation and territory alignment across a ~1,300-person sales force.