Director of Clinical Services-Deaf Services

Advocates; Marlborough (MA); On-site; USD 85,000 - 95,000; Full time

Job summary

Advocates is a nonprofit organization providing services for people facing developmental, mental health, or other life challenges. The Director of Clinical Services oversees clinical, budgetary, and business operations of residential services and programs in Framingham, Westborough, and surrounding areas.

The role includes clinical and administrative supervision, ensuring staff certifications, safety, and adherence to policies, with a Monday–Friday 9am–5pm schedule.

Qualifications

• Master's Degree required.
• Licensure in clinical disciplines as listed (LICSW/LCSW/LMHC/ Rehab Counselor/ LADC1/ MD/ RN/ OT/ Psychologist).
• ASL Fluency required. Deaf individuals and native signers preferred.
• Must have at least 5 years of supervisory experience.

Responsibilities

• Organize staff and staffing functions to provide appropriate and efficient client contact, services and satisfaction.
• Assign and monitor scheduling of staff across programs to ensure efficiency of client contact, program coverage, and budget compliance.
• Manage and streamline administrative processes and requirements in consultation with affiliated senior managers or designees including Fiscal, HR, IT, Housing, and Maintenance functions.
• Manage and administer budget for assigned programs and monitor and improve productivity.
• Provide on-site management of clinical and administrative operations of individual programs as assigned.
• Attend trainings and maintain necessary certifications; ensure staff certifications and training.

Skills

ASL Fluency

Interpersonal Skills

Team Collaboration

Analytical Thinking

Communication (writing)

Education

Master's Degree

Clinical Licensure (LICSW/LCSW/LMHC/ Rehab Counselor/ LADC1/ MD/ RN/ OT/ Psychologist)

Job description

Schedule: Monday-Friday 9am-5pm

The Director of Clinical Services is responsible for the successful administration and management of the clinical, budgetary and business operations of the residential services and programs assigned. Provides clinical and administrative supervision to all employees who work in the residential services and programs assigned. Oversees Group Living Environments, Respite Services, and Outreach Support Services funded through DMH, DDS, ABI and MCB state contracts. Programs are located in Framingham, Westborough, and surrounding areas.

Overview

Salary: $85,000-$95,000

Schedule: Monday-Friday 9am-5pm

The Director of Clinical Services is responsible for the successful administration and management of the clinical, budgetary and business operations of the residential services and programs assigned. Provides clinical and administrative supervision to all employees who work in the residential services and programs assigned. Oversees Group Living Environments, Respite Services, and Outreach Support Services funded through DMH, DDS, ABI and MCB state contracts. Programs are located in Framingham, Westborough, and surrounding areas.

Who We Are

At Advocates, we provide comprehensive services for people facing developmental, mental health, or other life challenges.

We’re a nonprofit, mission-driven organization with a person-centered approach, empowering the individuals we support to make choices, build independence, and live full, meaningful lives. Our work is rooted in respect, compassion, and inclusion, and we envision a world where individual differences are appreciated and celebrated.

At Advocates, we value the ideas, experiences, and contributions of employees and are committed to fostering a supportive, welcoming culture where everyone can grow and thrive.

Minimum Education Required

Master's Degree

Responsibilities

• Organize staff and staffing functions to provide appropriate and efficient client contact, services and satisfaction.
• Assign and monitor scheduling of staff across programs to ensure efficiency of client contact, program coverage, and budget compliance.
• Manage and streamline administrative processes and requirements in consultation with affiliated senior managers or designees including but not limited to Fiscal Services, Human Resources, Information Technology Services, Housing, and Maintenance functions.
• Manage and administer budget for assigned programs and monitor and improve productivity.
• Provide on site management of clinical and administrative operations of individual programs as assigned.
• Attend trainings assigned; maintain necessary certifications
• Ensure that staff receives appropriate certifications and training to perform duties adequately.
• Participate in the on-call rotation through 24-hour availability for consultation and emergency crisis intervention.Ensure that regular performance evaluations are conducted for all employees in programs as assigned.
• Ensure that the clinical integrity of client programs and services are maintained.
• Ensure that staff receives appropriate certifications and training to perform duties adequately.
• Maintain constructive and productive internal and external communications with staff, managers, providers, vendors, families, guardians, and funding sources.
• Ensure health and safety of clients and staff through compliance with agency policies, OSHA and other safety standards.
• Perform physical intervention in the event of a client crisis.
• Attend and actively participate in supervision and staff meetings.
• Ensure that individuals we support are treated with dignity and respect in accordance with Advocates’ Human Rights policies.
• Perform all duties in accordance with the agency’s policies and procedures.
• Strictly implement and follow all agency Performance Standards.

Please note: The essential functions listed in this section are not limited only to the tasks listed and may include other duties as assigned

Qualifications

• Current Licensure in the following disciplines plus 5 years supervisory experience: LICSW, LCSW, LMHC, Rehab Counselor, LADC1, MD, RN, OT, Psychologist
• ASL Fluency required. Deaf Individuals and Native Signers preferred.
• Must be able to perform each essential duty satisfactorily.
• Must have sensitivity to the needs of the population.
• Strong computer knowledge.
• High energy level, superior interpersonal skills and ability to function in a team atmosphere.
• Strong analytical, numerical and reasoning abilities.
• Ability to execute a variety of decision-making models.
• Ability to communicate effectively in writing, and ability to use good judgment.
• Ability to read English and communicate effectively in the primary language of the programs as assigned.
• Must hold a valid drivers’ license. Must have access to an operational and insured vehicle and be willing to use it to transport clients.

Advocates is committed to cultivating a diverse and welcoming community where everyone feels respected and valued. Advocates fosters a culture of inclusion that celebrates and promotes diversity along multiple dimensions, including race, ethnicity, sex, gender identity, gender expression, sexual orientation, partnered status, age, national origin, socioeconomic status, religion, ability, culture, and experience.

We are committed to providing equal employment opportunities to all applicants. If you require a reasonable accommodation during the application, interview or hiring process, please contact Human Resources.