Direct Service Worker- Deaf Services

Advocates; Framingham Center (MA); On-site; USD 23,000 - 32,000; Full time

Job summary

Advocates is hiring a Direct Service Worker in Framingham, MA. This entry-level position supports individuals facing mental health or substance use challenges, supervising daily activities and guiding residents toward independence. You will help with medication management, finances, and community integration.

Required: High School Diploma/GED and fluency in ASL. A valid driver’s license and willingness to transport clients are needed.

Qualifications

• High School Diploma/GED required.
• Fluency in ASL required.
• Strong communication and teamwork abilities expected.

Responsibilities

• Develop and document Comprehensive Assessments (CAs) and reviews reflecting participant goals and standards.
• Participate in development of Individualized Action Plans (IAP) and attend treatment meetings.
• Document daily in CBFS Notes and track progress in notes.
• Provide crisis intervention and support in client crises.
• Ensure safe, clean, home-like environment and up-to-date paperwork.

Skills

ASL fluency

Communication

Teamwork

Driver's license

Education

High School Diploma/GED

Job description

Overview

Starting Rate: $20.00/hour

Come join the Advocates team as a Direct Service Worker! The Direct Service Worker is responsible for implementing the mission of the Deaf Services Division. In this entry-level role, you will support individuals experiencing mental health and/or substance use challenges. As a Direct Service Worker, you will work collaboratively on a team to supervise the daily activities of program residents.You will provide ongoing support, guidance, and role modeling to program residents, following individualized plans to increase independence and achieve goals. You will also be responsible for medication management, assisting with finances, and helping residents integrate into the community.

Who We Are

At Advocates, we provide comprehensive services for people facing developmental, mental health, or other life challenges.

We’rea nonprofit, mission-driven organization with a person-centered approach, empowering the individuals we support to make choices, build independence, and live full, meaningful lives. Our work is rooted in respect, compassion, and inclusion, and we envision a world where individual differences are appreciated and celebrated.

At Advocates, we value the ideas, experiences, and contributions of employees and are committed to fostering a supportive, welcoming culture where everyone can grow and thrive.

Minimum Education Required

High School Diploma/GED

Responsibilities

• Develop and document Comprehensive Assessments (CAs) and reviews, outlining rehabilitative goals and interventions, which reflect program participant preference and meet Department of Mental Health and Agency standards, with supervisor’s direction.
• Participate in the development of the Individualized Action Plans (IAP) and attend other treatment meetings, including weekly staff meetings.
• Document daily in CBFS Notes.
• Perform interventions with clients that address their identified goals and result in skill development.
• Provide linkage with other program staff and other service providers.
• Communicate program participant’s progress, mental status, and any changes in daily notes.
• Provide ongoing support, guidance, role modeling and supervision to clients.
• Identify and address community integration issues for clients on caseload with supervisor’s direction.
• Monitor and document medication administration.
• Ensure a clean, safe and home-like environment for clients.
• Ensure all paperwork, reports, trainings are up to date and completed within the Divisions expected timelines.
• Attend and actively participate in all training and maintain certification of required trainings (CPR/First Aid, SOLVE, MAP).
• Provide crisis intervention and access emergency services as needed.
• Perform physical intervention in the event of a client crisis.
• Attends and actively participates in supervision and staff meetings.
• Ensure that individuals we support are treated with dignity and respect in accordance with Advocates Human Rights Policy.

Qualifications

• HS diploma/GED and 1 year related experience.
• Must be fluent in ASL
• Strongly prefer that a candidate will have a demonstrated understanding of and competence in serving culturally diverse populations
• Ability to communicate effectively including in writing and ability to use good judgment.
• Strong computer skills
• High energy level and ability to function in a team atmosphere.
• Must hold a valid driver's license. Must have access to an operational and insured vehicle and be willing to use it to transport clients.

Advocates is committed to cultivating a diverse and welcoming community where everyone feels respected and valued. Advocates fosters a culture of inclusion that celebrates and promotes diversity along multiple dimensions, including race, ethnicity, sex, gender identity, gender expression, sexual orientation, partnered status, age, national origin, socioeconomic status, religion, ability, culture, and experience.

We are committed to providing equal employment opportunities to all applicants. If you require a reasonable accommodation during the application, interview or hiring process, please contact Human Resources.