Director of Client Success & Operations

Ipsos in US; Culver City (CA); On-site; USD 140,000 - 190,000; Full time

Job summary

Ipsos in the United States is seeking a Director, Client Success to drive the execution and coordination of technical projects for the Communities and Custom Panel team. The role emphasizes managing client communications, documentation, SOP updates, and end-to-end project financials, including quoting and invoicing.

The ideal candidate has 6+ years in marketing research operations with a focus on project management and Client Success, strong analytical skills, and the ability to create value

Qualifications

• 6+ years in marketing research operations with a focus on project management and Client Success.
• Strong analytical skills and ability to create value.

Responsibilities

• Lead the execution and coordination of technical projects for the Communities and Custom Panel team.
• Manage client communications, documentation, SOP updates, and end-to-end project financials including quoting and invoicing.

Skills

Project management

Client success

Marketing research operations

Analytical skills

Job description

Ipsos in the United States is seeking a Director, Client Success to drive the execution and coordination of technical projects for the Communities and Custom Panel team. The role emphasizes managing client communications, documentation, SOP updates, and end-to-end project financials, including quoting and invoicing.

The ideal candidate has 6+ years in marketing research operations with a focus on project management and Client Success, strong analytical skills, and the ability to create value