Director, Client Success & Operations

Ipsos in US; Culver City (CA); On-site; USD 140,000 - 190,000; Full time

Job summary

Ipsos in the United States is seeking a Director, Client Success to drive the execution and coordination of technical projects for the Communities and Custom Panel team. The role emphasizes managing client communications, documentation, SOP updates, and end-to-end project financials, including quoting and invoicing.

The ideal candidate has 6+ years in marketing research operations with a focus on project management and Client Success, strong analytical skills, and the ability to create value

Qualifications

• 6+ years in marketing research operations with a focus on project management and Client Success.
• Strong analytical skills and ability to create value.

Responsibilities

• Lead the execution and coordination of technical projects for the Communities and Custom Panel team.
• Manage client communications, documentation, SOP updates, and end-to-end project financials including quoting and invoicing.

Skills

Project management

Client success

Marketing research operations

Analytical skills

Job description

Ipsos is seeking a Director, Client Success to lead the execution and coordination of technical projects for the Communities and Custom Panel team in the United States. The role emphasizes managing client communications, documentation, SOP updates, and end-to-end project financials, including quoting and invoicing.

The ideal candidate has 6+ years in marketing research operations with a focus on project management and Client Success, strong analytical skills, and the ability to create value