Client Services Director

Professional Nurse Partners; Yorba Linda (CA); On-site; USD 80,000 - 110,000; Full time

Job summary

Professional Nurse Partners in Yorba Linda is seeking a Client Services Director. The successful candidate will manage the fiscal and operational activities of the agency, ensuring high-quality health care services are provided.

Key responsibilities include staffing, program development, and maintaining policies for home care services. Candidates should have a Bachelor’s Degree or equivalent experience, strong communication skills, and knowledge of health care policies.

This position offers the opportunity to contribute to an innovative Life Care Management Organization.

Qualifications

• Strong knowledge of health care policies and medical ethics.
• Skilled in written and verbal communication.
• Effective teamwork and problem-solving capabilities.
• Experience with budgeting and planning.

Responsibilities

• Manage fiscal and operational activities of the organization.
• Recruit and interview management personnel.
• Ensure high-quality health care services.
• Develop programs and strategic relationships.

Skills

Knowledge of health care policies

Knowledge of medical ethics

Knowledge of quality assurance techniques

Written and verbal communication

Effective teamwork

Prioritizing tasks

Problem solving

Budgeting/Planning

Management ability with subordinates

Education

Bachelor’s Degree or Equivalent Experience

Job description

A unique, locally owned Senior Life Care Management Company with a passion for client care and a family atmosphere!

As a Life Care Management Organization, we promote good health and quality of life through:

• Comprehensive geriatric care management.
• In-home care (with our Care Partner Program).
• Medication Management.
• Wellness programs.

Our goal is to deliver client centered care management with a specialized clinical focus:

• Our Registered Nurse Care Managers foster wellness and disease management by educating our patients regarding prescribed regimens and therapies.
• Our Home Care Partner Program supports both patients and families meet the needs of daily living. We are dedicated to helping our clients lead dignified, independent lifestyles in the comfort and safety of their own homes. We selectively place caring and trained personnel to meet our clients' unique needs.

Job Description

Exciting new opportunity for a Client Services Director! Be part of an innovative Life Care Management Organization!

Assumes management responsibility for the fiscal and operational activities of the organization and is responsible for long-term planning, organizing, directing and staffing of the Agency.

Plans and develops new programs, recruits and interviews management personnel and establishes procedures for measuring quality care and organizational performance.

Directs and administers day-to-day activities of Company’s Programs in accordance with established policies to provide high quality health care services. Ensures economical and efficient performance under guidance of organization’s goals, objectives, and operating budget.

Directs, supervises, and governs all home care programs including nursing, therapy, home care, and care management support. Plans, implements and maintains policies and procedures for home care and care management programs to ensure quality patient care and services.

Directs staff providing non-clinical services to clients. Establishes and maintains policies and procedures for client services like intake, coordination of care, discharge and billing. Ensures service quality goals are met.

Identifies and helps to develop strategic relationships with partners or potential customers. Assists in the development of a strong pipeline of new customers and projects in accounts through direct or indirect customer contact and prospecting. Works with marketing, sales, and product development teams to implement business development initiatives.

Qualifications

Requirements:

• Knowledge of health care policies.
• Knowledge of medical ethics.
• Knowledge of quality assurance techniques.
• Written and verbal communication
• Effective teamwork
• Prioritizing tasks
• Problem solving
• Budgeting/Planning
• Management ability with subordinates

Qualifications/Education:

• Bachelor’s Degree or Equivalent Experience
• Proper Vehicle Insurance Coverage

Additional Information

All your information will be kept confidential according to EEO guidelines.