Director of Client Services

SYNERGY HomeCare; New York (NY); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Commission

Sick Leave

PTO

Medical insurance

Job summary

SYNERGY HomeCare is seeking a Director of Client Services to lead our client service organization in New York. You will shape service strategy, oversee a team of coordinators, and partner with healthcare providers to deliver exceptional care and seamless operations.

The role requires strategic leadership in home healthcare, a track record of driving growth and satisfaction, and strong collaboration with internal teams to optimize scheduling, billing, and compliance.

Qualifications

• Experience leading client services or operations in home healthcare
• Proven ability to develop and implement service strategies
• Strong communication and problem-solving skills

Responsibilities

• Develop and implement client service strategies to drive growth, retention, and satisfaction
• Lead a team of client service coordinators with focus on exceptional service and timely issue resolution
• Build and maintain relationships with external partners such as healthcare providers and hospitals
• Collaborate with care planning, scheduling, and billing to ensure seamless client services
• Analyze client data and market trends to identify growth opportunities
• Develop and manage budgets to ensure financial sustainability and profitability
• Ensure compliance with regulatory requirements and industry standards

Skills

Leadership

Communication

Strategic thinking

Analytical skills

Job description

As a Director of Client Services you will play a critical role in shaping the future of our organization and the lives of our clients. We are seeking a seasoned and passionate professional to lead our team in delivering exceptional client service, driving operational excellence, and fostering strategic partnerships.

Responsibilities

• Develop and implement client service strategies to drive growth, retention, and satisfaction

• Lead a team of client service coordinators, ensuring exceptional customer service and timely resolution of client concerns

• Develop and maintain strong relationships with external partners and stakeholders, including healthcare providers, hospitals, and other care organizations

• Collaborate with internal teams to ensure seamless integration of client services, including care planning, scheduling, and billing

• Analyze client data and market trends to identify opportunities for growth and improvement

• Develop and manage budgets to ensure financial sustainability and profitability

• Ensure compliance with all regulatory requirements and industry standards

Requirements

• Minimum 2 years of experience in a leadership role, in home healthcare

• Proven track record of success in developing and implementing client service strategies

• Exceptional communication, leadership, and problem-solving skills

• Ability to work effectively in a fast-paced environment and prioritize multiple tasks

• Strong analytical and strategic thinking skills

• Ability to maintain confidentiality and handle sensitive information

Benefits

• Commission

• Sick Leave

• PTO

• Option for medical insurance

If you are a driven and compassionate leader looking to make a meaningful impact in the lives of others, we encourage you to apply for this exciting opportunity.