Director of Client Solutions & AI-Driven Innovation

Crisis24; Annapolis (MD); On-site; USD 180,000 - 230,000; Full time

Job summary

Crisis24 in Annapolis, MD is seeking a Director, Client Solutions & Innovation to own the client-facing commercial relationship across four service pillars: Global Intelligence, Embedded Intelligence Services, Medical Assistance, and Security Assistance.

The role focuses on developing new business, ensuring high-quality service delivery, and driving client lifecycle success, including AI-enabled tools rollout across global services.

Qualifications

• 10+ years of security and intelligence management experience (SME) across physical security, risk intelligence, or related services.
• 4+ years in commercial or SME sales leadership or sales support within security/intelligence industries.

Responsibilities

• Lead business development and client solutions across four pillars: Global Intelligence, Embedded Intelligence Services, Medical Assistance, Security Assistance.
• Oversee service design, pricing, scope, and client lifecycle management; drive renewal and expansions.

Skills

Security & Intelligence Mgmt

Commercial / Sales Leadership

B2B Solution Design

Client Relationship Growth

Cross-Functional Collaboration

Global Sales Support

English Communication

Travel Ready

Job description

Crisis24 in Annapolis, MD is seeking a Director, Client Solutions & Innovation to own the client-facing commercial relationship across four service pillars: Global Intelligence, Embedded Intelligence Services, Medical Assistance, and Security Assistance.

The role focuses on developing new business, ensuring high-quality service delivery, and driving client lifecycle success, including AI-enabled tools rollout across global services.