Service Director: IT Ops & Field Leadership

525 Technologies

Atlanta (GA)

On-site

USD 60,000 - 85,000

Full time

7 days ago

Be an early applicant

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Benefits offered by this job

401(k)

401(k) matching

Employee discounts

Paid time off

Competitive salary

Job summary

525 Technologies is seeking a hands‑on Service Manager / Service Director to lead and oversee our service operations in Atlanta, GA. You will supervise technical staff, manage customer support, field operations, and service projects while ensuring timely and high‑quality outcomes.

The role requires a broad technical foundation, strong leadership, and the ability to troubleshoot across multiple technologies.

Qualifications

Minimum of 5 years of experience in IT or related technical field.
Experience supervising or leading technical staff preferred.
Strong troubleshooting and problem‑solving skills.
Ability to communicate technical solutions to both technical and non‑technical audiences.
Experience coordinating multiple technicians, customer requests, or service projects.
Strong organizational and follow‑through skills.
Valid driver’s license and ability to travel to customer locations as needed.
Experience with educational, government, or commercial customers is a plus.

Responsibilities

Lead day‑to‑day service operations and ensure requests are handled efficiently.
Direct field technicians, support technicians, and other service personnel.
Coordinate technician schedules, assignments, priorities, and site visits.
Monitor open service tickets, outstanding issues, escalations, and project needs.
Serve as escalation point for complex technical and customer service issues.
Troubleshoot problems and guide technicians to practical solutions.
Ensure proper documentation of completed work, issues, equipment, and communications.
Help establish and maintain service standards, processes and accountability.
Communicate with customers regarding service needs, project status, and resolutions.
Coordinate with vendors for additional technical support or equipment.