Director of Client Services

Ascend People; United States; Remote; USD 100,000 - 125,000; Part time

Job summary

An innovative consulting firm is on the lookout for a part-time Director of Client Services to lead client engagements and consulting delivery. This role is perfect for an experienced HR consultant with a passion for nonprofit work, who excels in leadership and team management. You will play a crucial role in transforming HR practices while ensuring equity and inclusion are at the forefront of every project. Enjoy the flexibility of remote work while making a significant impact in the nonprofit sector, guiding a talented team, and shaping the future of client services. If you're driven by purpose and looking to make a difference, this opportunity is for you.

Benefits

Flexible Schedule

Remote Work

Impactful Work

Mission-Driven Environment

Qualifications

• Proven experience in HR consulting, particularly within nonprofit organizations.
• Strong leadership skills with a focus on team management and client engagement.

Responsibilities

• Oversee client services and consulting delivery, ensuring excellence and impact.
• Manage a personal portfolio of consulting engagements for nonprofit clients.
• Lead and support a team of consultants, ensuring high-quality service delivery.

Skills

HR Consulting

Leadership

Client Management

Strategic Planning

Project Management

Education

Bachelor's Degree in Human Resources or related field

Master's Degree in Human Resources or Business Administration

Job description

Job Description

This is a remote position.

Who We Are

Ascend People is a Black-led, woman-owned consulting firm dedicated to transforming nonprofit HR operations through expert, values-driven consulting and coaching. We specialize in strategic HR planning, compensation optimization, outsourced recruitment, and people-centered leadership development. Our approach embeds equity, inclusion, and justice into every aspect of HR to help nonprofit organizations thrive.

As a mission-driven firm, we partner with nonprofit organizations to eliminate HR challenges, ensuring compliance, staff retention, and sustainable people practices. Our work enables nonprofit leaders to focus on their core missions with confidence and peace of mind.

The Opportunity

Ascend People is seeking a part-time Director of Client Services to oversee all client services and consulting delivery, ensuring excellence, impact, and profitability across our engagements. This role is ideal for a seasoned HR consultant with nonprofit experience who thrives in a leadership role, managing teams and overseeing consulting engagements while maintaining a direct client portfolio.

This person will serve as a senior leader in the firm, overseeing consulting staff and contractors, ensuring successful service delivery, and making strategic staffing decisions for projects. While the CEO & Founder focuses on vision, strategy, marketing, business development, and financial management, this role will manage day-to-day operations of client service delivery.

Key Responsibilities

Client Services Leadership & Delivery (50%)

1. Serve as the senior lead overseeing the successful execution of Ascend People’s client engagements across all service lines.
2. Manage a personal portfolio of consulting engagements, delivering high-quality strategic HR consulting services to nonprofit clients.
3. Ensure quality assurance in all client deliverables, embedding a people-centered, equity-focused approach into every engagement.
4. Develop and refine consulting methodologies and frameworks to enhance the effectiveness of our HR solutions.

Consultant Management & Project Staffing (30%)

1. Lead, manage, and support our team of staff consultants and contractor consultants to ensure high-quality client service delivery.
2. Oversee staffing allocations for consulting projects, making strategic decisions about who is best suited for each engagement based on expertise, availability, and client needs.
3. Provide coaching, training, and performance oversight for consultants, ensuring consistency, effectiveness, and alignment with our firm’s values.
4. Establish clear workflows, expectations, and accountability structures for consultants, ensuring project completion and client satisfaction.

Operational Excellence & Financial Oversight (10%)

1. Monitor project budgets, consultant hours, and engagement profitability, ensuring sustainable financial performance.
2. Contribute to the refinement of service delivery processes, identifying efficiencies and improvements to enhance impact and profitability.
3. Work closely with the CEO on strategic decisions related to pricing, contracting, and service expansion.

Firm-Wide Growth & Business Development Support (10%)

1. Provide input on firm growth strategy, helping refine service offerings based on emerging client needs.
2. Identify opportunities for Ascend People to deepen relationships with existing clients, expanding engagements when appropriate.
3. Collaborate with the CEO on thought leadership and positioning of Ascend People as a leader in nonprofit HR consulting.

Why Join Ascend People?

1. Impactful Work: Play a key leadership role in a growing firm committed to transforming nonprofit HR practices and centering equity.
2. Strategic Leadership: Directly influence the success and growth of Ascend People, shaping the consulting team and client service operations.
3. Flexible & Remote: Work remotely with a flexible schedule while leading high-impact nonprofit HR initiatives.
4. Mission-Driven & Values-Aligned: Work with a firm deeply rooted in equity and nonprofit excellence.