Director of Client Relations

Ernest; Charlotte (NC); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Base salary + bonus

Comprehensive benefits

Exceptional culture

Job summary

Ernest in Charlotte, NC seeks a Director of Client Relations (Director of Sales) to lead a B2B client-relations team in the local market. You will motivate and manage a team of Client Relationship Managers, coach on strategies, and lead monthly sales meetings to keep goals on track.

You will serve as the go-to sales leader for the region, build lasting relationships with business clients, represent Ernest at events, and collaborate with supplier reps to drive value.

Qualifications

• Experience building B2B client relationships.
• Ability to lead and coach sales team.
• Comfort with executive-level communication.

Responsibilities

• Motivate and manage a team of B2B Client Relationship Managers.
• Coach your team in sales strategies, tools, and account planning.
• Lead monthly sales meetings and conduct regular reviews to keep goals on track.
• Serve as the go-to sales leader for your region, internally and externally.
• Build authentic, lasting relationships with business clients.
• Represent Ernest at appreciation events, sports outings, and client meetings.
• Partner with supplier reps to drive value and strengthen relationships.

Skills

Strategic thinking

Operational execution

Client relationship building

Leadership

Job description

Charlotte, North Carolina, United States

Director of Client Relations (aka Director of Sales)

Location: Charlotte, NC

Sales Territory: Local radius

Full-time|BaseSalary+Bonus|ComprehensiveBenefits|ExceptionalCulture

Salary range and comp:100 - 130k + bonus + perks

What You'll Do:

• MotivateandmanageateamofB2BClientRelationshipManagers(akaoutsidesalesreps)
• Coachyourteaminsalesstrategies,tools,andaccountplanning
• Leadmonthlysalesmeetingsandconductregularreviewstokeepgoalsontrack
• Serve as the go-to sales leader for your region, internally and externally
• Buildauthentic,lastingrelationshipswithbusinessclients
• RepresentErnestatappreciationevents,sportsoutings,andclientmeetings
• Partnerwithsupplierrepstodrivevalueandstrengthenrelationships

DriveNewBusinessandGrowExistingAccounts

• GuideandsupportyourClientRelationshipManagersastheyhuntfornewbusinessandgrowkeyaccounts
• CoachCRMstodeepenaccountpenetrationandmaximizeGTMgrowthacrosstheirportfolios
• Beastrategicpartnerinremovingroadblocks,navigatingclientchallenges,andensuringsuccessfuloutcomes

LeadwithOperationalExcellence

• Supportcompanypoliciesrelatedtocredit,collections,pricing,andmore
• Approvepricingdeviationsandoverseesalespromotions,campaigns,andcontests

WhatYouBring

• Trackrecordofstrategicthinkingandoperationalexecution
• Confidence in building rapport at all levels from clients to colleagues
• Industry experience not required, we hire for potential and performance

WhyErnest?

We don’t just build sales teams, we build careers. Our culture is rooted in connection, development, and a shared belief that when one of us moves forward, we all move forward. You’ll be empowered to lead, equipped to succeed, and supported by a team that celebrates every win, big or small.

Let’s build something great together!